XPS 8910 GPU issues

Question

I have Evga 1050 Ti graphic card (upgrading my GPU), when I ims tall it on PCI slot, windows is loading, but when I try to install drivers, whole PC shuts down. Allso, I can't see it listed in device manager and BIOS. it's so weird and frustrating. Any idea how to get it work? I've been using this card before without problem, but one day I started having this issue. Any idea how to fix it?
CPU i7, 64GB ram, 750w PSU.
Thanks

RoHe · Answer

Sure the card is seated correctly in the PCI-e x16 slot? Does it need a direct connection to the power supply and is that cable connected, correctly? Does the card's fan start to spin?

Did the video card fail? Reboot and immediately press F12. Look for option to run the diagnostics and run them on the video card.

You could try physically removing the card from the PC and then connect your monitor to one of the onboard video output ports, at least to see if you can isolate the problem to the card or to the PC itself...

speedstep · Answer

NON DELL CARDS with No Certificate in BIOS for SECURE BOOT will REQUIRE SECURE BOOT OFF and CSM ON with LEGACY OPTION ROMS ON. When installing an after-market graphics card into a secure BOOT UEFI BIOS PC with Secure Boot enabled, the system may not boot.

http://nvidia.custhelp.com/app/answers/detail/a_id/3156

ljubomir1301 · Answer

@speedstepwrote:

NON DELL CARDS with No Certificate in BIOS for SECURE BOOT will REQUIRE SECURE BOOT OFF and CSM ON with LEGACY OPTION ROMS ON. When installing an after-market graphics card into a secure BOOT UEFI BIOS PC with Secure Boot enabled, the system may not boot.

http://nvidia.custhelp.com/app/answers/detail/a_id/3156

What is CSM? Sorry.... I would try what you suggest. But the Bios can't see if there is video card installed. Everything else shows correct, except PCI slot is missing. Im afraid if PCI slot is not working. I have secure boot and legacy option. Don't see any CSM..

ljubomir1301 · Answer

@RoHewrote:

Sure the card is seated correctly in the PCI-e x16 slot? Does it need a direct connection to the power supply and is that cable connected, correctly? Does the card's fan start to spin?

Did the video card fail? Reboot and immediately press F12. Look for option to run the diagnostics and run them on the video card.

You could try physically removing the card from the PC and then connect your monitor to one of the onboard video output ports, at least to see if you can isolate the problem to the card or to the PC itself...

Video card comes without connection to the power supply. I used it before, and stopped working. So i get replacement, but still i have the same problem with brand new card. Hopefully is the settings in the Bios.

RoHe · Answer

Try this with the new card installed:

Reboot and immediately press F2 to open BIOS setup
Copy down all current BIOS settings
Power off, unplug, press/hold power button for ~15 sec
Open case and remove motherboard battery
Press/hold power button for ~30 sec
Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)
Close up and connect mouse, monitor and keyboard
Reboot
And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

(CSM = Compatibility Support Module)

speedstep · Answer

CSM means Secure Boot is set to Disabled. Compatability Support Module is enabled by default when Secure boot is Disabled.

https://www.intel.com/content/dam/doc/reference-guide/efi-compatibility-support-module-specification-v097.pdf

The CSM provides compatibility support between the Framework and traditional, legacy BIOS code and allows booting a traditional OS or booting an EFI OS off a device that requires a traditional option ROM (OpROM).

ljubomir1301 · Answer

@speedstepwrote:

CSM means Secure Boot is set to Disabled. Compatability Support Module is enabled by default when Secure boot is Disabled.

https://www.intel.com/content/dam/doc/reference-guide/efi-compatibility-support-module-specification-v097.pdf

The CSM provides compatibility support between the Framework and traditional, legacy BIOS code and allows booting a traditional OS or booting an EFI OS off a device that requires a traditional option ROM (OpROM).

I would try what you suggest. I hope nothing serious with the motherboard. I'll keep updating how it goes.. :Smile:

ljubomir1301 · Answer

@RoHewrote:

Try this with the new card installed:

Reboot and immediately press F2 to open BIOS setup

Copy down all current BIOS settings

Power off, unplug, press/hold power button for ~15 sec

Open case and remove motherboard battery

Press/hold power button for ~30 sec

Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)

Close up and connect mouse, monitor and keyboard

Reboot

And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

(CSM = Compatibility Support Module)

I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:

RoHe · Answer

@ljubomir1301wrote:

@RoHewrote:

Try this with the new card installed:

Reboot and immediately press F2 to open BIOS setup

Copy down all current BIOS settings

Power off, unplug, press/hold power button for ~15 sec

Open case and remove motherboard battery

Press/hold power button for ~30 sec

Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)

Close up and connect mouse, monitor and keyboard

Reboot

And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

(CSM = Compatibility Support Module)

I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:

Did you make the BIOS changes speedstep suggested?

Sometimes when a piece of installed hardware isn't working correctly it's because BIOS settings got scrambled. Removing the battery resets BIOS to the default settings which might fix the problem. And since you'd be removing an old(er) battery to reset BIOS, it could be worthwhile to install a fresh one, if nothing else than to rule it out as part of the problem. These batteries cost ~US$2 at discount stores, so not a big expense even if a new one doesn't help.

ljubomir1301 · Answer

@RoHewrote:

@ljubomir1301wrote:

@RoHewrote:

Try this with the new card installed:

Reboot and immediately press F2 to open BIOS setup

Copy down all current BIOS settings

Power off, unplug, press/hold power button for ~15 sec

Open case and remove motherboard battery

Press/hold power button for ~30 sec

Reinstall the battery (time for a fresh CR2032 3-volt coin cell battery?)

Close up and connect mouse, monitor and keyboard

Reboot

And you may have to change the BIOS settings that speedstep mentioned if it doesn't boot properly

(CSM = Compatibility Support Module)

I would try this, even i did already before. You are saying the battery is the issue, time for new one? :Smile:

Did you make the BIOS changes speedstep suggested?

Sometimes when a piece of installed hardware isn't working correctly it's because BIOS settings got scrambled. Removing the battery resets BIOS to the default settings which might fix the problem. And since you'd be removing an old(er) battery to reset BIOS, it could be worthwhile to install a fresh one, if nothing else than to rule it out as part of the problem. These batteries cost ~US$2 at discount stores, so not a big expense even if a new one doesn't help.

Not yet, but i will and i'll let you know. Yes, i was looking for new battery also. They are cheap.

ljubomir1301 · Answer

I followed your steps, with new battery and no luck. It's so frustrating, system boots normally, but shuts down in the middle of driver installation.

ljubomir1301 · Answer

@speedstep, those settings are by defult in my bios and no luck.

RoHe · Answer

Lets back up... If you remove the add-in video card and use one of the onboard video ports, does the PC work normally? Starting to wonder if you have a motherboard failure...?

ljubomir1301 · Answer

It works normally with Onboard video. But if I add the EVGA 10 Ti, shuts down when I install video drivers. I was thinking the same, maybe it's the motherboard.

ljubomir1301 · Answer

@RoHewrote:

Lets back up...

If you remove the add-in video card and use one of the onboard video ports, does the PC work normally?

Starting to wonder if you have a motherboard failure...?

Update: So... i managed to install video drivers, works good... But i tested the ram memory and i don't have a problem only if i use first 2 slots ( from right to the left). If i use 1st and 3rd slot, systed diagnostic fails.

Boot - F12 - Diagnostic.

With 1st and 2nd slot i don't have any problems. I guess the whole issue is with memory slots or motherboard. I tried to reset the bios again, with the battery, no luck. Any idea????

Thankss

XPS Desktops

XPS 8910 GPU issues

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