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Sarge122
1 Nickel

XPS 8920, BIOS update, no post

Dell nicely provided an update today for my bios - would I like to install it says on my win10 desktop - why, yes, I reply, one must keep the patching up to date to protect oneself..... ne does to say to PC Didn’t reboot and is now dead from cold start... have done the pin reset to clear and removed battery for cmos - to jo avail - dead! Thanks Dell - the good thing is that dellcares !! I’ve had 3 messages over 4 hours - not great

Keep away from on the bios updates ladies and gents

13 Replies
Datart
1 Copper

Re: Bios update has killed my XPS 8920

Mine was killed by this dell update
0 Kudos
Datart
1 Copper

Re: Bios update has killed my XPS 8920

Today, I trusted dell’s important update. It ran and pc shutdown now it starts and shuts down. Nice. Pc is not a month old.
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B1tbull
1 Nickel

Re: Bios update has killed my XPS 8920

Just out of curiosity, what Bios version bricked your 8920 and what was the Bios being upgraded ?

0 Kudos
MCasao
1 Copper

Re: Bios update has killed my XPS 8920

My 8920 will not boot now after a BIOS update this morning as well.

 

sigh..

0 Kudos
MCasao
1 Copper

Re: Bios update has killed my XPS 8920

Update: after multiple reboot attempts which inluded unplugging the power cord and all addon usb devices. I was able to get the XPS to post and it did a rebuild of a cache and finally booted normally. I did **bleep** the F2 and delete buttons prior to that but not sure if that helped at all.

 

No more updates without waiting a few weeks.   Come on Dell..

0 Kudos
sky43
1 Copper

Re: Bios update has killed my XPS 8920

I was in the middle of creating an msWord document when the BIOS update popped up. I clicked it, and lost my cursor. Couldn't do anything. Then a flashing warning popped up on the task bar. Thinking I was being hacked I held down the on/off button until it turned off. When I tried to turn it on again, the computer's on/off light comes on for 2 seconds, then the computer shuts down. Lost the four hours work I spent on that msWord document, and I hope not a lot of recent photos I didn't back up. This computer is now a boat anchor. Thanks a lot Dell......

0 Kudos
Yao Ko
1 Copper

Re: Bios update has killed my XPS 8920

I had the same issue just few hours ago. The XPS 8920 is now totally bricked. Not sure what to do, other than contacting Dell support tomorrow morning.
0 Kudos
Tradergeo
1 Copper

Re: Bios update has killed my XPS 8920

Mine as well. Had several messages from Dell that there was a Bios update - did I want to do it now or later.....

Eventually I went ahead and did it - that was the last time I was able to get a screen up - now nothing - can't revert, can't get any video at all. 

Cntrl Esc does not work - Dell CS said I'd have to send it in - -- I can't believe I'm paying $41.15 to send my PC into Dell because of a problem they caused! Very frustrating. I guess I'm lucky to have another non Dell PC (the one I'm using now).

This is my last Dell.

 

0 Kudos
Yao Ko
1 Copper

Re: Bios update has killed my XPS 8920

FWIW, Dell opened a support ticket for me, and a few days later, sent a technician to my home to replace the motherboard.  The XPS 8920 is now up and running!  I see that Dell has pulled the latest BIOS upgrade from the XPS 8920 download version.

First thing I did after getting the PC up and running is to disable the Dell Updater. I don't need any more BIOS upgrades 🙂

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