You can go to the Killer Wireless site and they may have a new Control Suite for download. The two systems I have the Killer 1550 and 1650 cards on, did not come as OEM so I always go straight to the source.
@AnonymousEvery Dell system which comes with the Dell Cinema has SmartByte installed. And it is an optional install for many other systems.
Thank you for your message on this matter, we apologize for the issues that you are encountering with your device. Please follow the instructions on the first part of this Knowledge-base:
Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.
Thank you again for your time - Nicholas with Killer Networking
ivanmoe
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August 9th, 2019 14:00
Saltgrass
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4.3K Posts
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August 10th, 2019 10:00
You can go to the Killer Wireless site and they may have a new Control Suite for download. The two systems I have the Killer 1550 and 1650 cards on, did not come as OEM so I always go straight to the source.
@AnonymousEvery Dell system which comes with the Dell Cinema has SmartByte installed. And it is an optional install for many other systems.
killernetworking
93 Posts
0
September 19th, 2019 10:00
Thank you for your message on this matter, we apologize for the issues that you are encountering with your device. Please follow the instructions on the first part of this Knowledge-base:
https://support.killernetworking.com/knowledge-base/oem-updates-causing-issues-with-the-killer-control-center-and-drivers/
If you are still experiencing issues with your Killer Networking adapter, we'd like to help! You can reach out to us directly here - https://support.killernetworking.com/submit-a-ticket/
To help expedite the ticket process please provide a Diagnostic along with your ticket if possible.
Diagnostic Tool: https://support.killernetworking.com/download/killer-diagnostics/
Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.
Thank you again for your time - Nicholas with Killer Networking