XPS 15 7590, false battery warning

At this point I would be happy with a free battery from Dell since it's obvious there was a flaw in either the original battery design or a BIOS update.

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Hi guys, I started spamming this thread in the official Dell Twitter accounts. Someone has to answer us
This is insane! i don't buy a new battery because of a blatant mistake on their part!

@Todoted12 That is a great idea. Which Twitter account are you messaging with? can you send the link please?

I also recommend you to call DELL support (check the 1-800 number in your country) even if you're out of warranty. 

They will tell you that you're out of warranty and need to pay for support so a technician can troubleshoot.

Be courteous and ask to escalate the issue because it is a product defect that requires a recall. Insist, then a manager will call you back telling you again that you're out of luck, explain again that there are MANY people impacted and you want to escalate again.

That is what I did today and tomorrow I'm supposed to get a manager on the phone. I'm ready to point him to this thread that clearly  @DELL-Cares is ignoring (and Twitter) 
I will report back as I have more news.

-p

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Thanks @timstm . Which hashtag did you use? I'm not an active twitter user but will monitor and contribute.

Otherwise, I had a manager from @DELL-Cares on the phone following my escalation.

Bottom line: complete CYA from the support team, "we don't have an active recall on xps15 7590 batteries so unless you get paid support go take a hike. We cannot do no exceptions."

Very politely I explained to her that I understand that they don't have authority (yet) to proceed to replace the faulty batteries, BUT @DELL-Cares being the front line of customers they MUST escalate to the Product Team, who MUST proceed to do a complete investigation on the issue and MUST comment on this thread about this defect.

That I was not asking for favors or any type of personal exceptional treatment, that I was just trying to follow the right channel so DELL takes action for all the customers impacted.

I recommend everyone to call @DELL-Cares (with or without warranty) to report the issue, ask to escalate with the manager, and keep reporting in name of everyone impacted.
Thanks to everyone for continuing reporting and maintaining the pressure until we get DELL's attention.

-p

Dell replaced my battery (for free) two days ago (I bought my XPS in march 2020 with premium on-site service). For now, I have had no more problems for the past 2 days.

I'm assuming you were fortunate in that your device was still under warranty?

Hello, I started to get the same problem around the start of 2021 in January in my 1 year old dell xps 7590 2019 model. After many research on google and many troubleshooting by my self I gave up as I couldn't find a solution. On a separate matter I uninstalled most of the dell service drivers during the start of February. And this last few days I have noticed that I didn't get the problem. I have not updated anything after that. So I double checked today as I left the laptop at 20 percent before I noded of last night and happy to say I was able to boot with 17 percent of charge without any battery low warning pop ups. Before I got 1 percent warning even at 70 percent when I boot the system after shutdown. #SOLUTION??.

@Nemo1997 This is very interesting and encouraging!

Could you be more specific about uninstalling "dell service drivers"? 

I looked into my 'support assist history' and couldn't find any 'dell' branded drivers been updated since Nov. --I started having the issue late Dec'20 (just 10 days after my warranty expired!)
Because it seems that rolling back to previous versions of the BIOS do not solve the issue. Which BIOS version do you have? 

@DELL-Cares still nothing to add? have you escalated to the product team? 

thanks,

-p

I have  the  latest  BIOS as available  as of january... I haven't gone  online on my laptop since then.. I have  been  having  screen  flickering for a while  now  even  after  I switched of independent refresh  from  intel  graphics panel.. so I tried  uninstalling the  dell  services. It was  after that  I noticed  that  the battery  issue was  no more. I dont have  a specific  list  of  things  I uninstalled.  But  I now  only have dell battery manager  and  data  fall  protection only installed. 

New battery received (paid out of pocket) last week.  Appears to be working normally, both on battery, return from suspend, and power connected.   Did not do any of the Dell uninstall/reinstalls that ppXenon referred to.  Not sure how to reconcile that, but at least it's working now for me.