Dell XPS 9300 drain to zero while hibernating

Question

Hey,

Since I bought my Dell XPS 9300, I never was able to get it to sleep properly, so as advised by many threads here I changed it to hibernate when closing the lid.

The problem is, even hibernating the laptop drain its battery to zero causing me to loss all my work.

Looking at sleep study, it has no idea what happen after it went to hibernation (unlike when it was sleeping) -

Same with logs in Event Viewer -

I tried -

Reinstalling drivers
Recently reset Windows
Disabling wake up on network (through Device Manager and Group Policy)
Disabling wake up on fingerprint (through Device Manager)
Hibernate on lid close, power button
Closing all apps before sleeping
Run SFC check and Dell support assist tests

It's really frustrating that such an expensive machine just can't sleep/hibernate, no matter what I try to do.

I simply just want to close my laptop, go to sleep and wake up and have all my apps open without keeping it connected to AC.

Any help would be appreciated.

Thanks!

AdirH · Accepted Answer

So, after nothing else worked, I decided to clean install.

Previously I already did "Reset this PC" multiple times, but it did not help, and I really doubted that clean install would be any different.

This time I clean installed Windows 11, removing all partitions, and installing drivers only through Windows Update (except Dell Power Manager) and restored all my previous apps.

Now the laptop is finally sleeping! Even modern standby is working.

Tatolino · Answer

I was thinking... have you tried generating a full battery report in windows? You know, via "powercfg /batteryreport" command. Does it give you any more details of what happens during the night? If it's suspended, active, hibernated..?

Just to understand your chart better, what happened in your SleepStudy report is that you hibernated your laptop on the 23rd around midnight, battery at about 100%, and then when you switched it on again the next day it was just under 10%?

But the following day, when you did the same at midnight the battery was at 60% and when the next day you turned it on it was still at 60%, is that correct? So what happened there? Why the difference? Perhaps a full battery report could help clarifying?

AdirH · Answer

Thank you, just tried generating a battery report, it seems the same (unless I missed anything) -

It's like Windows has zero idea what happens during this time, can't see anything between 00:21 to morning in both sleep study and battery report.

Also, you're correct the previous day there was no battery drain with 60% battery, it happens sometimes, although I couldn't find any pattern to when there's no drain.

Tatolino · Answer

There's something strange with it, but at least with this report we know your laptop burnt through 35Wh in 13 hours, which is mad for a laptop on deep sleep mode that would normally use 1-1.5Wh in that amount of time, or hibernation (that should use 0%)

As far as we know your hibernation works, or at least is capable of working properly, as on the second night your battery didn't drop a single percentage point. There is something that, from time to time, keeps your laptop awake. And you are not the first one with this problem, you can find some very interesting posts here (there's a full explanation) and here (it's about an XPS 9300).

I think you could find them very helpful!

AdirH · Answer

Thank you, but unfortunately, I have already did go over these posts and tried most of the suggestions there.

This night hibernation worked, and I compared the Event Viewer logs to the previous one and I found the difference, when it didn't work after the log that says it's hibernating, there's another log that says it goes into connected standby.

So, it probably wasn't really hibernating, although it's weird that nothing is showing in the sleep study.

Seems like some race condition that happens between it trying to hibernate and to (modern) sleep.

Tatolino · Answer

Well, no, we are definitely positive that hibernation worked on the second night, there is no possible way your battery retained its level of charge over 12 hours of standby, at the very least you would have lost a 10% of charge on ModernStandby. So your hibernation is capable of working.

Sorry for asking, I don't mean to sound rude or somewhat overbearing, but are you sure you have tried disabling as it was advised in several threads? The procedure shown in the following quote:

To disable that feature:

1. open Device Manager,

2. then open network adapter drop down list,

3. find your network adapter (Killer Wi-Fi 6 AX1650). Go ahead and open it.

4. go to advance tab

5. In the property list find and highlight Wake on Magic Packet. In the Value drop down list set the value "disabled"

6. In the property list find and highlight Pattern Match. In the Value drop down list set the value "disabled"

7. Click OK.

For the most users it is recommended to have this features disabled regardless of battery issues.

Just because a lot of people here and on reddit seem to have solved their hibernation issue for good, so I would ask you to double check if you can. It works on a wide range of XPS models, I'm using those settings on my 9310 too, and hibernation works flawlessly, never had a single case of battery drain.

AdirH · Answer

Yes I did, double checked again, both Pattern Match and Magic Packet are disabled. Will try to clean install Windows again and see if it helps. Thanks for your help!

efaulken · Answer

My XPS battery drains completely in less than 2 hours when in hibernation mode.  So the solution seems to be a clean install of Windows, is that correct?

picklerick112 · Answer

Hi, I created this account to reply to your comment. I currently have the same problem as you and this thread. It happens on my new MSI GF66 Katana 11UE.

Screenshot from my battery report:

As you can see I shut down my laptop yesterday at around 55 percent, and turned it on today about 10:23 and let it run on battery until 10:44:58 when I manually hibernated it. At 13:21:08 I plugged it in to AC, and turned it on. Everything seemed ok, I had 53 percent of battery, so I unplugged it and restarted it. Laptop restarted and before i was able to type in password, it shut down. I plugged it in and turned on, and when it started it showed: charging, battery 2%

I tried many things but if they dont help I will try clean reainstall from usb and let you know

picklerick112 · Answer

ok. So I reinstalled the system and it turned out that it was drivers issue probably. To be exact MSI Center update and is causing the issue. It reappeared immediately after installing this on a new system.

I'm gonna leave this for others reading this.

pgraffman · Answer

@AdirH​ This is an unacceptable solution

XPS

Dell XPS 9300 drain to zero while hibernating

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