Wow finally. The s3 reg key worked like a charm. Now I can set the min/max processor states and with the min for plugged in set to 5%, the cpu actually drops to about ~1ghz instead of just sitting there at 3+ with connected sleep and without having to set the dell power management utility to quiet.
I had another issue where Zoom would get all stuttery and jittery and found that one of their modules would go into basically a hardware status refresh loop (sometimes, not always) while the machine was in Modern Standby, and would basically just have a background thread hammer a device driver until the client was closed (even when idle in and not on a Zoom call). It would obviously ramp up the thermals and the CPU fan would also get loud because the CPU was getting used for a nothing hardware poll over and over again, but I could make that stop by killing Zoom and relaunching it.. I think the trigger is still the HID driver though, but I haven't been able to prove it yet with zoom support.
The thread that was responsible for the elevated CPU use showed this, while the issue was occurring:
Just realized this is the touchpad issue thread and not the super loud fan issue thread. So it's possible all our issues between touchpad not waking up and loud fans were due to poor connected standby implementation? Gonna give it a few days to see if the touchpad issue is gone now too but the fan issue is definitely fixed with this.
Has the problem been. Iam also facing too same issue in windows H2. My model is Dell inspiron 7591. Please let me know as soon as possible if any solution comes up..
Dell support ... should be supporting you properly, but I would take it slowly and step by step.
You were running 1909. You upgraded to 2004 then 20h2?
Before making any registry changes, does the laptop run OK with 20h2? other than the touchpad?
The touchpad thing is annoying but not fatal which sounds like your issue now. So I would roll back and step by step apply the Windows updates until you have a working 20h2 laptop with the sleep issue.
Yeah, I'm definitely aware of the failure mode of the original issue. I was one of the first in this thread. I've just stuck on 1909 and watched while you people worked with support as I gave 3 college tries with support and they just made me reinstall the OS over and over and I don't have time for that.
I did an update straight from 1909 to 20h2 last night. It's been bad since that moment. So, perhaps the 1909 to 20h2 upgrade corrupted IDK... Dell support, of course, is just going to tell me to reinstall.
I have reverted the registry key to see if the problem continues. If it does, I'll find the time to reinstall.
Like a fool I thought we might finally be able to update away from 1909... nope. I updated to 20h2 last night and issued the registry command. Now every time I go back to my machine it's stuck at the Dell boot logo and stays there. I end up having to hold the power button down to recover.
I really wish I could get my money back for this horrid machine.
1 day with a couple of sleep wake cycles is hardly enough to say it won't happen again, just was reporting an update. I'm pretty jaded at this point so I'm just waiting for some other rando failure mode anyway. One of my personal favorites is the plug it into the factory supplied charger and it freezes solid.
From time to time, my trackpad refuses to track movements (the cursor does not move, even though I move a finger on the trackpad), unless I keep the trackpad depressed at the same time (the cursor moves, but this is (righteously) interpreted as a "drag and drop" by Windows).
Needless to say that this is really annoying, and this problem is unacceptable on such an expensive machine as the XPS (I have an XPS 15 7590).
I have just checked Windows Event Viewer, and the message "An attempt to configure the input mode of a multi-touch device failed" (in French "Une tentative de configuration du mode d’entrée d’un périphérique multipoint a échoué.") seems correlated to the time the trackpad suddenly started failing.
Dell (or one of its contractors) successfully fixed a problem I reported on this forum a few months ago, I hope you'll do the same very quickly for this one.
Thank you for your Prompt Response. I would like is that problem same happening in 21H1 Version of Windows 10???? iam still facing this issue since i bought my laptop.
vladware
6 Posts
1
December 4th, 2020 05:00
Wow finally. The s3 reg key worked like a charm. Now I can set the min/max processor states and with the min for plugged in set to 5%, the cpu actually drops to about ~1ghz instead of just sitting there at 3+ with connected sleep and without having to set the dell power management utility to quiet.
ec-max
28 Posts
0
December 4th, 2020 06:00
Yup, it's all Modern Standby incompatibility...
I had another issue where Zoom would get all stuttery and jittery and found that one of their modules would go into basically a hardware status refresh loop (sometimes, not always) while the machine was in Modern Standby, and would basically just have a background thread hammer a device driver until the client was closed (even when idle in and not on a Zoom call). It would obviously ramp up the thermals and the CPU fan would also get loud because the CPU was getting used for a nothing hardware poll over and over again, but I could make that stop by killing Zoom and relaunching it.. I think the trigger is still the HID driver though, but I haven't been able to prove it yet with zoom support.
The thread that was responsible for the elevated CPU use showed this, while the issue was occurring:
But that is as far as I got with it...
vladware
6 Posts
0
December 4th, 2020 06:00
Just realized this is the touchpad issue thread and not the super loud fan issue thread. So it's possible all our issues between touchpad not waking up and loud fans were due to poor connected standby implementation? Gonna give it a few days to see if the touchpad issue is gone now too but the fan issue is definitely fixed with this.
wiwiw
6 Posts
0
December 15th, 2020 23:00
Has the problem been. Iam also facing too same issue in windows H2. My model is Dell inspiron 7591. Please let me know as soon as possible if any solution comes up..
ec-max
28 Posts
0
December 16th, 2020 10:00
GrantB
36 Posts
0
December 17th, 2020 17:00
That doesn't sound right or related to the issue.
Dell support ... should be supporting you properly, but I would take it slowly and step by step.
You were running 1909. You upgraded to 2004 then 20h2?
Before making any registry changes, does the laptop run OK with 20h2? other than the touchpad?
The touchpad thing is annoying but not fatal which sounds like your issue now. So I would roll back and step by step apply the Windows updates until you have a working 20h2 laptop with the sleep issue.
Then try the powercfg check (like I did here: https://www.dell.com/community/Latitude/Latitude-7400-Touchpad-erratic/m-p/7753737/highlight/true#M28288) then apply the change and observe the results.
moxified
10 Posts
1
December 17th, 2020 17:00
Yeah, I'm definitely aware of the failure mode of the original issue. I was one of the first in this thread. I've just stuck on 1909 and watched while you people worked with support as I gave 3 college tries with support and they just made me reinstall the OS over and over and I don't have time for that.
I did an update straight from 1909 to 20h2 last night. It's been bad since that moment. So, perhaps the 1909 to 20h2 upgrade corrupted IDK... Dell support, of course, is just going to tell me to reinstall.
I have reverted the registry key to see if the problem continues. If it does, I'll find the time to reinstall.
moxified
10 Posts
0
December 17th, 2020 17:00
Like a fool I thought we might finally be able to update away from 1909... nope. I updated to 20h2 last night and issued the registry command. Now every time I go back to my machine it's stuck at the Dell boot logo and stays there. I end up having to hold the power button down to recover.
I really wish I could get my money back for this horrid machine.
DELL-Cares
Moderator
•
27.6K Posts
0
December 19th, 2020 06:00
That's great!
Do you need any further help?
moxified
10 Posts
0
December 19th, 2020 06:00
1 day with a couple of sleep wake cycles is hardly enough to say it won't happen again, just was reporting an update. I'm pretty jaded at this point so I'm just waiting for some other rando failure mode anyway. One of my personal favorites is the plug it into the factory supplied charger and it freezes solid.
I should have bought that spectre I guess.
ec-max
28 Posts
3
December 19th, 2020 06:00
jer0mef
4 Posts
1
January 2nd, 2021 14:00
I have the very same issues.
From time to time, my trackpad refuses to track movements (the cursor does not move, even though I move a finger on the trackpad), unless I keep the trackpad depressed at the same time (the cursor moves, but this is (righteously) interpreted as a "drag and drop" by Windows).
Needless to say that this is really annoying, and this problem is unacceptable on such an expensive machine as the XPS (I have an XPS 15 7590).
I have just checked Windows Event Viewer, and the message "An attempt to configure the input mode of a multi-touch device failed" (in French "Une tentative de configuration du mode d’entrée d’un périphérique multipoint a échoué.") seems correlated to the time the trackpad suddenly started failing.
Dell (or one of its contractors) successfully fixed a problem I reported on this forum a few months ago, I hope you'll do the same very quickly for this one.
ec-max
28 Posts
0
June 4th, 2021 03:00
@wiwiw
https://www.dell.com/community/XPS/Driver-error/m-p/7753957/highlight/true#M74367
wiwiw
6 Posts
0
June 4th, 2021 03:00
Hey How did you solved the Problem? Please let me know as soon as possible. Please.
wiwiw
6 Posts
0
June 4th, 2021 04:00
Thank you for your Prompt Response. I would like is that problem same happening in 21H1 Version of Windows 10???? iam still facing this issue since i bought my laptop.