Last reply by 10-02-2018 Unsolved
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1 Amber
1 Amber

Power problems

Pc keeps giving a black screen after power save mode. Pc randomly goes blue screen only when plugged in using power cord if battery is 80-100%

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7 Thorium

Hi Tconfer2011,

Thanks for posting. Apologies that your system is not performing as expected.

Does the computer give any error messages?  Does it make any beeping noise or light flashes?

Have you run a systems diagnostics yet?  Please run diagnostics by either pressing F12 at startup or by running Dell SupportAssist. Make a note of any error messages and post back.  

Be sure to post the Model number of your specific computer and operating system so we can give a more specific answer.

Here is information from the Dell knowledge base you may find helpful:

BSOD: How to Fix Blue Screen Errors

Identify and Troubleshoot Windows Crashes and Restarts caused by Blue Screen (BSOD) errors on a Dell...

Windows 10 crashes to a blue screen

If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

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