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XPS 13 9350 completely deformed from swollen battery
Hi all,
Second to other topics raised I would like to express my disappointment with regards to Dell's support and extra charges on the famous swollen battery issue. Laptop was bought in December 2015 with a cost of approximately 1.600 EUR. After only ~300cycles the battery wore off and it got swollen under the laptop deforming literally all plastic bezel parts.
Dell asked for a crazy amount to repair the battery (laptop's extended warranty expires in late 2019) and eventually after many negotiations I succeeded in paying the new battery and letting them repair the rest warped parts. The laptop looks more now like a Steven Hawking's black hole where space and time warp together...
Meanwhile using the laptop is a true terror as the battery could explode anytime. I just wanted to add my voice and criticize the distinction for the topic of swollen batteries between 9350 and other Dell laptop owners.
I think this was the first (and last :Angry: ) Dell laptop I'll ever own. Next time I'll choose definitely a ThinkPad
Users complaining in the following topics should also make a wiser choice in the future
- https://www.dell.com/community/Laptops-General/XPS13-Swollen-battery/td-p/5121613
- https://www.dell.com/community/Laptops-General/XPS-13-9350-keyboard-trackpad-bulging-from-swollen-battery/td-p/5114644
- https://www.dell.com/community/Laptops-General/why-xps-13-9350-cannot-have-a-replacement-for-battery-swollen/td-p/5183540
Cheers,
ejn63
10 Elder
10 Elder
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24.7K Posts
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May 23rd, 2018 16:00
https://www.reddit.com/r/thinkpad/comments/5jtcwg/t450s_battery_swelling/
https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-2-11-battery-swelling/td-p/3543598
kutalmis
2 Posts
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August 16th, 2018 15:00
My Dell XPS 13 9350 battery got swollen -twice- within 16 months. Moreover, Dell customer service told me that it is because I leave my laptop on charge 7/24. Of course, they refused to replace, or send a replacement. Can you send me links for such examples from other brands, too?
rychastings
1 Message
0
February 25th, 2019 13:00
I have the exact same issue on my 9350 and dell support is useless and refuses to replace the swollen battery!
Marco.Saviatto
1 Message
0
April 19th, 2020 14:00
Hi there,
I bought my XPS 13 9350 in november 2016 and that happened to me too, first in october 2018 and again right now.
At first I noticed my keyboard a little bit uneven and the trackpad lifted. I opened it, noticed the battery and called dell. They told me that I would have to pay for a new battery as my warranty had expired and I did it.
Today (april 2020) I'm writing this because I think I will have to buy another battery (the third one in less then 4 years!!). I hope they recognize that there certainly is something wrong and help us as they did with the XPS 15.
Ps.: sometimes I do regret not having bought a macbook instead.