-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix
-XPS 13 9350 - key skip fix to be released in 1.9.0 with ETA of November
-XPS 13 9365 status updated and moved to solved section of this post, per @Tanoobki. Seeing if I can get the fix-text added to the BIOS page. Engineering came back yesterday and informed that future BIOS version 2.3.0 will officially list and include the key skip fix and ETA to come in the future
-XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating and will follow-up. Dell has committed to resolve the new issue in a future BIOS update coming soon
Precision 5530 2 in 1 - Dell engineering has committed to solving the issue in a future 1.0.5 BIOS with ETA is late November.
Precision 5530 - fix to be released in future 1.6.0 ETA to come
XPS 13 9360 - fix to be released in future 2.10.0 ETA to come
Latitude 7390 2 in 1 - I've followed up with Dell engineering today and asked for ETA
Resolved:
XPS 95501.7.0 Improved keyboard typing experience with high typing speed.
XPS 95601.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.
-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix
Precision 55101.7.0 Improved keyboard typing experience with high typing speed.
Precision 55201.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.
XPS 13 9365 - 2.1.2 @Tanoobki advised that 2.1.2 resolved the issue. Seeing if I can get the fix text added to the page
Latitude 5289 - 1.13.0 - Fixed keyboard trigger abnormal when press multiple keys at the same time
Latitude 5290 - 1.3.2Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 5490 - 1.3.2Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 5590 - 1.3.2Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 7290 - 1.4.1Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 7390 - 1.4.1Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 7490 - 1.4.1Fixed keyboard trigger abnormal when press multiple keys at the same time.
Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0
My problem was solved a few months ago upon disconnecting from my XPS 9370 any USB-C/Thunderbolt cable(s) that was(were) connected to no peripheral at the other end, or connected to an unpowered (turned-off) peripheral, like an external monitor.
I have also installed days ago the BIOS update 1.6.3, but do not have access for a while to a peripheral that has a USB-C port, nor even have at hand a USB-C cable. So I cannot test whether 1.6.3 solves the keyboard skipping problem regardless of whether or not a USB-C cable is connected to nothing at its other end, or to an unpowered peripheral. (I was using the bundled USB-C cable that came with my external monitor, so maybe that specific cable caused my problem.)
Please let us know if this "workaround" solution that I used explains the problem on your XPS 13 9370.
Obviously, for such a pricey machine, more than a temporary "workaround" solution is needed. But I have some months to go before needing to demand a warranted motherboard or keyboard replacement, as I have read has solved the problem for another Dell XPS owner posting on this forum thread.
I have the same issue but your suggested solution does not work for me. I applied the most recent BIOS update and it appeard to fix it for a while but a couple of days later it's back to as it was before! I can't understand how that can happen. I can only use my laptop when I'm connected to a usb keyboard for the moment.
Bit of an update. It now seems to be more intermittent but I can't work out what makes it start / stop. I was typing on my USB keyboard and unplugged it from the USB and started typing on the laptop keyboard and it worked fine. Then later on I went back to the laptop keyboard and it had reverted back to the same. It doesn't matter if I have anything plugged into the USB power / from a standby / full reboot etc. It's becoming a real pain now. What are Dell doing about it!? In the latest BIOS update it says this is fixed but it is not!
Just had a Dell Tech come replace the keyboard. We also had to reinstall windows, so the tech didn't have time to hang around to test the keyboard. Issue still exists!!!! Called tech, he recommends to contact Dell and get Motherboard replaced.
Just an update. Tech just came out and replaced the motherboard. It fixed the issue. I noticed that the bios is out of date, so decide to update it to the latest 1.6.3. Guess what... the PROBLEM RETURNED!!!!!!!!
So I had to go all the back to bios version 1.2 for the keyboard to work. Guess this I just wasted a lot of time for nothing. Revert back to 1.2 guys with this issue, see if it fixes the problem for you.
Inox90
2 Posts
0
October 14th, 2018 05:00
I have a 9370 from 1 week, everything updated and idk why but my keyboard misses sometimes the input, even NOT tipying fast...please fix this!
I've updated the bios manually since it has been suggested around to solve the oil whine (that i till have tho)
LorenzoG
1 Message
0
October 14th, 2018 15:00
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
1
October 24th, 2018 12:00
Today's Updates below in Bold:
-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix
-XPS 13 9350 - key skip fix to be released in 1.9.0 with ETA of November
-XPS 13 9365 status updated and moved to solved section of this post, per @Tanoobki. Seeing if I can get the fix-text added to the BIOS page. Engineering came back yesterday and informed that future BIOS version 2.3.0 will officially list and include the key skip fix and ETA to come in the future
-XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating and will follow-up. Dell has committed to resolve the new issue in a future BIOS update coming soon
Precision 5530 2 in 1 - Dell engineering has committed to solving the issue in a future 1.0.5 BIOS with ETA is late November.
Precision 5530 - fix to be released in future 1.6.0 ETA to come
XPS 13 9360 - fix to be released in future 2.10.0 ETA to come
Latitude 7390 2 in 1 - I've followed up with Dell engineering today and asked for ETA
Resolved:
XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.
XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.
-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix
Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.
Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.
XPS 13 9365 - 2.1.2 @Tanoobki advised that 2.1.2 resolved the issue. Seeing if I can get the fix text added to the page
Latitude 5289 - 1.13.0 - Fixed keyboard trigger abnormal when press multiple keys at the same time
Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.
Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.
Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0
Zeroghan
1 Message
1
October 25th, 2018 08:00
Is there any ETA on 2.10.0 BIOS update for Dell XPS 9360?
imgook
6 Posts
0
October 31st, 2018 22:00
XPS 13 9370 - Please hurry up the dev team for a fix. My laptop is pretty much useless and I need it for work!
BlackSpark
3 Posts
0
November 16th, 2018 22:00
Just wanted to bump this. Any XPS 9360 updates, Dell?
Thanks!
jayarjo
12 Posts
0
November 21st, 2018 00:00
There's the same problem for XPS 9350, do we have a similar BIOS update for it?
DeKovenWolff
2 Posts
0
November 25th, 2018 11:00
I recently had this issue and it was fixed with a motherboard and keyboard replacement.
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
0
November 26th, 2018 11:00
@Community,
XPS 13 9370 1.6.3 was released this morning. Please install and reply back with any feedback.
imgook
6 Posts
0
November 29th, 2018 16:00
Bruce404
6 Posts
0
November 29th, 2018 18:00
My problem was solved a few months ago upon disconnecting from my XPS 9370 any USB-C/Thunderbolt cable(s) that was(were) connected to no peripheral at the other end, or connected to an unpowered (turned-off) peripheral, like an external monitor.
See here in an earlier post (2018-07-06) on this thread a complete description of the solution that worked for me: https://www.dell.com/community/XPS/XPS-13-9370-Keyboard-Skips-Button-Presses/m-p/6107741/highlight/true#M13147
I have also installed days ago the BIOS update 1.6.3, but do not have access for a while to a peripheral that has a USB-C port, nor even have at hand a USB-C cable. So I cannot test whether 1.6.3 solves the keyboard skipping problem regardless of whether or not a USB-C cable is connected to nothing at its other end, or to an unpowered peripheral. (I was using the bundled USB-C cable that came with my external monitor, so maybe that specific cable caused my problem.)
Please let us know if this "workaround" solution that I used explains the problem on your XPS 13 9370.
Obviously, for such a pricey machine, more than a temporary "workaround" solution is needed. But I have some months to go before needing to demand a warranted motherboard or keyboard replacement, as I have read has solved the problem for another Dell XPS owner posting on this forum thread.
RobJTudor
3 Posts
0
December 3rd, 2018 07:00
RobJTudor
3 Posts
0
December 3rd, 2018 09:00
imgook
6 Posts
0
December 3rd, 2018 20:00
imgook
6 Posts
0
December 5th, 2018 20:00
Just an update. Tech just came out and replaced the motherboard. It fixed the issue. I noticed that the bios is out of date, so decide to update it to the latest 1.6.3. Guess what... the PROBLEM RETURNED!!!!!!!!
So I had to go all the back to bios version 1.2 for the keyboard to work. Guess this I just wasted a lot of time for nothing. Revert back to 1.2 guys with this issue, see if it fixes the problem for you.