XPS 15-7590, Killer Wireless 1650, WiFi issues

I'm having the same issue with my 7590 and it is very frustrating. I  might be playing a game (for example Dota 2) and my WiFi connection will drop every 20-25 mins and it takes about 1-2 mins to reconnect

I've installed all the updates just like you and even tried going one step further by uninstalling and the Killer drivers and installing the Intel 21.30.3 ax200 WiFi card drivers instead which is a proposed solution you can find on other message boards however it appears this solution is not working either.

Dell, it is time to step up and propose a fix to this issue.. Many people have purchased your expensive laptops and are getting very frustrated with the customer support and poor attention to detail in your product.

It's time to wake-up before your brand suffers any further.

Hi Carcass67,

Thanks for posting and for sending your service tag information in Private Message.  Apologies if your system is not performing as expected.  

We will be reaching out to you shortly in Private and will continue to work with you there to protect your personal information.  Thanks.

Hey Irgi,

I got mine less than a week ago and I only realized the problem yesterday. I have installed this (hinted in another post in this community) and since, all my problems have gone away! Give it a try. 

I wanted to inform you that we just recently released a very important update for your device Version 21.40.2.2 from Intel. 

Performance Suite: https://support.killernetworking.com/download/killer-software-package-windows-10-1803/

Driver Only: https://support.killernetworking.com/download/killer-drivers-installation-64bit/

INF Package (Device Manager users): https://support.killernetworking.com/download/killer-inf-package/

Again, we apologize for the issues that you are encountering with your device. If you are still experiencing issues with your Killer Networking adapter, we'd like to help! You can reach out to us directly here - https://support.killernetworking.com/submit-a-ticket/

To help expedite the ticket process please provide a Diagnostic along with your ticket if possible. 

Diagnostic Tool: https://support.killernetworking.com/download/killer-diagnostics/

Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.  

Thank you again for your time - Nicholas with Killer Networking

Hi Robert

we tried 3 remote access with no success I aid 4.5K for Del XPS 15 within success I like it so much but need to work at some point free of stress , THEY SHOULD never released unless they are sure about quality of all parts. 

Thanks a lot appreciate it.  

I totally agree just returned back to Dell and back to apple MBP very stable free of stress 

I too have a brand new Dell XPS 15 7590 with the I9 cpu with Killer Wifi issues.

Just like tons of other people after a while my throughput goes from 80Mbps on upload down to .4Mbps (4/10 of 1).

I have to disable wifi then reenable and it is fine for a while.

I have all the latest updates and drivers including your noted latest KillerWifi 21.40.2.2.

No change or improvement!

This is incredibly frustrating for spending multiple thousands of $.

From all the posts it appears only getting rid of the Killer Wifi card really fixes the issue so I have ordered an Intel Wifi card to replace the Killer Wifi.

This has been the worst experience with a laptop and I design both hardware and software for years.

Dont know how this made it through QA testing.

If you have another fix that noone has shared that will fix the issue please let me / us know.

I am running the same driver version on my 1650 that I downloaded straight from Killer Wireless site.  Mine seems fine and I am running it with an AX router.

The Killer Wireless site has an uninstall utility to clean the system of prior drivers.  I downloaded it and the new drivers and went off line.

I then ran the cleaner and rebooted.  Then I installed the drivers from Killer Wireless, and rebooted after.  I only went back online after that process was complete.

The Killer and Intel cards are basically the same.  Some of the software may be different but I have always felt some of the situations with the Killer cards is the way they are installed from the factory.

@TechNorm Thank you for your message on this matter, we apologize for the issues that you are encountering with your device.  We work with, Intel as the Killer Wireless AX1650 is the same module as the Intel AX200NGW. We also do not change the Intel drivers, and provide many options to install this driver here.

I would recommend you use the Uninstaller @Saltgrass mentioned. Steps to follow would be below: 

Download the Killer Driver (Killer Software UWD), and Killer Uninstaller Tool First. After you have downloaded those, then open the Killer Uninstaller Tool, Click on "Scan for installed Killer Software" then after that Scan has finished you will click on "Remove Killer Software". After this completes then you will Restart your computer, from the Start button. After your system has restarted, and you have logged back into your system, you will use the Killer Driver you downloaded earlier. It will install, and if you used the Killer Software UWD it will prompt you to install the Killer Control Center from the Microsoft Store. Once you have done this you should be up and running.  You are currently on 21.40.2.2, and the latest release we have now is 21.50.1.1 in the Killer Software UWD. 

If you are still experiencing issues with your Killer Networking adapter, we'd like to help! You can reach out to us directly here - https://support.killernetworking.com/submit-a-ticket/  

To help expedite the ticket process please provide a Diagnostic along with your ticket if possible.  

Diagnostic Tool: https://support.killernetworking.com/download/killer-diagnostics/  

Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.   

Thank you again for your time - Nicholas with Killer Networking  

Killer Networking has a subreddit! /r/KillerNetworking/ 

Also, if you are having problems, see the Killer KB! 

Thanks, but it didn't solve anything for me. 

IPS15 9560 

Still kills the internet in the whole house!! So not only me are frustrated, but everyone in the house.

On some router at my friend it didn't have any problem whole day.

Now I am in an office and everyone has internet, but me!! 

Even the printer froze. 

I had only one Dell notebook before (Inspiron M5010) and it had serious issues with the AMD build motherboard. Fortunately I had 5 years extended varranty, but it was repaired about 6 times with the exact same issue!

I start to feel stupid buying a Dell again...

@beszili Thank you for your message on this matter, we apologize for the issues that you are encountering with your device. If you could possibly submit a ticket to us so we can assist you if you haven't already. We would need to know what device you are connecting to, and if it has had a firmware update as well that is recent. 

Again, If you or anyone else are still experiencing issues with your Killer Networking adapter, we'd like to help! You can reach out to us directly here - https://support.killernetworking.com/submit-a-ticket/  

To help expedite the ticket process please provide a Diagnostic along with your ticket if possible.  

Diagnostic Tool: https://support.killernetworking.com/download/killer-diagnostics/  

Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.   

Thank you again for your time - Nicholas with Killer Networking  

Killer Networking has a subreddit! /r/KillerNetworking/ 

Also, if you are having problems, see the Killer KB! 

Hi,

I did indeed try this whole process and it made zero improvements.

From what I have been reading from the hundreds of people having this issue, it appears the majority seem to only be able to resolve the issue by deleting all killer software, and replace the WLAN card with a different model.

Do you have a solution that will actually work without replacing everything killer related and the WLAN?

After spending multiple thousands on an Intel I9 7590 xps 15 - this continues to be really frustrating as this is a work laptop in our high tech business.

Hi Norm,
I'm sorry to hear that the issue persists. I'd suggest you to uninstall the Killer wireless drivers completely and install it from here: 
https://dell.to/2D9YhSB

https://dell.to/348MuQA

You could use the Killer uninstaller from here: https://dell.to/2D4kbqz to uninstall the earlier drivers and restart the system before reinstalling the drivers.
Regards,
Mausam

@TechNorm Have you submitted a Ticket to our support by chance? I would love to help and assist you with your issues that you are having with your device. Again we apologize for the issues that you are encountering with your device. We would need a diagnostic to show where you are at in the process so we can direct you to a proper solution.

If you or anyone else reading this are still experiencing issues with your Killer Networking adapter, we'd like to help! You can reach out to us directly here - https://support.killernetworking.com/submit-a-ticket/  

To help expedite the ticket process please provide a Diagnostic along with your ticket if possible.  

Diagnostic Tool: https://support.killernetworking.com/download/killer-diagnostics/  

Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.   

Thank you again for your time - Nicholas with Killer Networking  

Killer Networking has a subreddit! /r/KillerNetworking/ 

Also, if you are having problems, see the Killer KB!