mark1985
1 Nickel

Re: XPS 9570 bring back the 78C GPU set-point

Time to move on and go for other brands. Dell will not fix it because they don't see it as a problem. Maybe in the next bios update they will set the gpu limit at 60c to make sure it doesn't overheat
custom90gt
2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

Sadly if the X1 Extreme is even reasonably decent I'm going to keep it and return the XPS.  I am sad because I like the majority of the system, just need Dell to fix their issues. 

razvi
2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

Dell's got major flaws with the design of this model. Funny thing is they've bothered to send more surveys after I've posted on this forum, and after dropping a lot of 1s on their customer support feedback. But didn't get back to actually work on solving the problems. So just maybe.. if everyone could use the surveys to show customers are not happy, it will eventually reach the attention of decision factors at Dell. 

0 Kudos
btannen
1 Nickel

Re: XPS 9570 bring back the 78C GPU set-point

0 Kudos
custom90gt
2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

I was assured by Dell "technical support" that bios 1.7.0 would fix the throttle setpoint, well it's out and doesn't fix it.  This is crazy, how long does Dell expect customers to wait?  I boxed up the XPS and sold it on ebay and am using a Lenovo X1 Extreme without such bugs.

idark77
1 Nickel

Re: XPS 9570 bring back the 78C GPU set-point

Now I am also thinking to sell it and buy other. The Technical Support is a joke and these laptops are only expensive toys.

custom90gt
2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

Well after months of "working" with Dell they gave me my final answer:

"As per our Engineering team this is Working as intended. BIOS team is not planning on releasing a BIOS that sets throttling back to 78C. This was tested in our Lab & FPS looked normal and 3DMark11 scores passed our performance criteria for each configuration.

Respectfully,
Dell Technical Support"

Looks like Dell doesn't actually care about their customers.

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idark77
1 Nickel

Re: XPS 9570 bring back the 78C GPU set-point

They are <deleted> engineers.

0 Kudos
A_Kri
2 Iron

Re: XPS 9570 bring back the 78C GPU set-point

-delete

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A_Kri
2 Iron

Re: XPS 9570 bring back the 78C GPU set-point


@custom90gt  schrieb:

I was assured by Dell "technical support" that bios 1.7.0 would fix the throttle setpoint, well it's out and doesn't fix it.  This is crazy, how long does Dell expect customers to wait?  I boxed up the XPS and sold it on ebay and am using a Lenovo X1 Extreme without such bugs.


 

I am also considering to sell the XPS for the Lenovo X1.

I am now 6 months in with the XPS and had to put a lot of work and time in to make it more usable (undervolt, fans repair, audio drivers, ...). There are still issues 

I thought about expanding the Premium Support for another 2 or 3 years. But now I am not sure I want to use the XPS longer than a year. As it goes, Dell will most likely cripple the device further with every update.

We don't have certainty that Dell won't make a Bios update and lower the setpoint further to about 70°C. And maybe they will do something similar with the CPU. This device is still relatively new and if the number of customers with broken devices due to high temperatures will rise, they would obviously lower all temperature thresholds.

 

3 years ago, Dell had a unique selling point with the XPS line. Sleak design, small, powerful hardware, infinity screen. Now the competition got a lot better.

For me the X1 has only two disadvantages compared to the XPS: Smaller battery and darker screen.

In August 2019 the Gen 2 of the X1 should be presented. Let's see how they improve.

The upcoming 9580 from Dell can be as good as it wants to be. With all the software issues, the thermal issues and the QC issues that I have now, I am pretty sure that Dell is not able to improve by much.

 

So I will let the support plan run out, see what the competition has to offer end of the year and sell the XPS.