Start a Conversation

Unsolved

J

7 Posts

655

May 5th, 2019 13:00

XPS 15 9570 fan hitting something inside

When _not_ running the cooling fan at full speed it sounds as if it is hitting something internally as it spins. It goes away once the fan gets up to speed if you are playing a game that requires a lot of processing power. When it makes this noise, if you flex the right-hand side of the laptop, or rest your hand on it as if you were typing, it gets louder, and sometimes goes away until you stop flexing it, or if you stop resting your palm on it.

It sounds as if there is just not enough clearance for what is in there.

9 Legend

 • 

12.2K Posts

May 5th, 2019 18:00

Is your system under warranty? If so I would call Dell tech support for your region and they can help. If not then you might have to open up the laptop to see if there is an object hitting the fan or the fan is loose. If the fan itself is defective you can order a new fan assembly from Dell.

The phone number to spare parts is 1-800-372-3355

No Events found!

Top