19 Posts
6
10471
January 21st, 2021 21:00
XPS 9310 (including 2-in-1): Bluetooth mouse issues with summary
I am having trouble keeping the connection to my Bluetooth pointing device (Logitech MX Ergo) alive and functional. The pointer will function as normal as long as it keeps moving. If the pointer goes idle (doesn't move) for a period greater than a second, there is some probability that when I start to move the pointer again it will be frozen for a period greater than a fraction of a second, as much as several seconds. This same behavior has been seen elsewhere:
https://www.dell.com/community/XPS/XPS-13-9310-2-in-1-huge-standby-problem/m-p/7766195#M75280
https://www.reddit.com/r/Dell/comments/jldtnf/new_xps_13_9310_bluetooth_mouse_lags_and_stutters/
https://www.reddit.com/r/Dell/comments/fre28z/brand_new_xps_13_2in1_bluetooth_mouse/
To make sure all of my firmware/software was in line I performed the following:
- Ran Dell Update to make sure I have the latest drivers, BIOS, etc. Everything is current:
- BIOS version 2.1.0
- Bluetooth version 22.10.0.2
- Tried using the Intel (Manufacturer) versions of the drivers
- Bluetooth version 22.20.0.3
- Tried using the Killer (Rebrand) versions of the drivers
- Bluetooth version 21.70.0.3
- Reinstalled Windows
- Didn't use Dell's driver sets, instead downloaded drivers directly from vendor websites (Killer, Intel, etc.)
In an effort to isolate the portion of the system that is failing, I tried the following A-B comparisons:
- Connected the Logitech MX Ergo to the XPS 9310 via Unifying Receiver, no issues.
- Connected the Logitech MX Ergo to other computers via Bluetooth (Precision 5540 and XPS 9650), no issues
- Connected another Bluetooth pointing device to the XPS 9310 (Logitech ERGO M575), same issues
- Disabled internal Bluetooth and used an external USB Bluetooth adapter
None of the above pointed to anything other than on-board bluetooth/OS combination. It seems to have ruled out the pointing device and Logitech drivers, which are the only other things I can see causing problems.
In an effort to collate all potential solutions, here are links to things I’ve tried without effect:
- Turning off the option "Allow the computer to turn off this device to save power." At various levels in the Device Manager chain of devices:
https://www.reddit.com/r/Dell/comments/gpz97m/dell_xps_13_2in1_windows_10_bluetooth_mouse_lag/
https://www.reddit.com/r/DellXPS/comments/hu0899/xps_7390_2in1_solved_bluetooth_mouse_lag_issue/
- Toggling the option "Scroll Inactive Windows"
https://www.reddit.com/r/Dell/comments/jldtnf/new_xps_13_9310_bluetooth_mouse_lags_and_stutters/
- Rolling back to a fairly old version of Windows (1904)
- Install or remove Logitech Options
So, I think I've covered due process. It's clearly not an isolated issue. It's clearly a problem with the XPS 9310. As of this moment, I'm quite confident that a solution is not known. It's also not a trivial problem. I challenge anyone to deal with this through a work day and not be totally frustrated. It may seem like a minor thing, but it's like getting repeatedly shocked with static over and over all day. Not a big deal if there's one shock, but the whole day's worth accumulates and wears you down.
BC001
4 Posts
3
May 19th, 2021 11:00
OK - did some more digging and I seemed to solve things by doing the following 2 adjustments:
#1 go into control panel, view devices and printers,
select mouse, properties - hardware tab
select Bluetooth low energy GATT compliant HID device - properties - change settings
power management - unselect box 'allow the computer to turn off this device to save power'
#2 make changes/additions to the registry in the following location:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters
"DeviceSelectiveSuspended"=dword:00000000
"SelectiveSuspendEnabled"=dword:00000000
"SelectiveSuspendSupported"=dword:00000000
if registry keys do not exist, create them as DWORD (32-bit) value - set to '0'
Dell has still not weighed in on this situation, to either acknowledge that it's a problem or to take steps to create a solution - it's disappointing.
derekthoms
3 Posts
1
May 24th, 2021 17:00
I have the XPS 9310 with an MX Master 3 - the device IDs have changed in this model and what is supplied by Support, etc. does not work. This is what now works for me
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters]
"DeviceSelectiveSuspended"=dword:00000000
"SelectiveSuspendEnabled"=dword:00000000
"SelectiveSuspendSupported"=dword:00000000
Same the as above post - it works.
Stetzon
2 Posts
0
June 8th, 2021 07:00
Chiming in to say same problem with XPS 13 9310 and my Logitech m575. Mouse works fine until it sits idle for about 5 seconds. Then attempting to move mouse again it takes a couple seconds to wake up and respond.
Joelered
1 Message
0
June 9th, 2021 05:00
This solution seems to have worked for me thus far!
Thanks so much.
Simon-Templax
2 Posts
0
August 6th, 2021 00:00
I have a brand new Dell Inspiron and I solved the bluetooth mouse lag with the registry changes
Thanks
Simone
Dimitris84
1 Message
0
September 18th, 2021 02:00
None of the mentioned solutions are valid for me. It still experience serious lag-stutter issues on my XPS 9310 with a dell BT mouse and updated drives and BIOS V.3.X.X
sapeur3873
9 Posts
0
September 20th, 2021 05:00
For me the registry tweaks work well.
OK - did some more digging and I seemed to solve things by doing the following 2 adjustments:
#1
* Go into Control Panel, view Devices and Printers
* Select mouse, properties - hardware tab
* Select Bluetooth low energy GATT compliant HID device - properties - change settings
* Power Management - uncheck the box 'Allow the computer to turn off this device to save power'
#2
Make changes/additions to the registry in the following location:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters
"DeviceSelectiveSuspended"=dword:00000000
"SelectiveSuspendEnabled"=dword:00000000
"SelectiveSuspendSupported"=dword:00000000
if registry keys do not exist, create them as DWORD (32-bit) value - set to '0'
ro050408
37 Posts
1
October 11th, 2021 15:00
I upgraded to Windows 11 a week ago and the mouse lag/stutter went away! I had previously tried the registry edit but that caused the laptop to crash went the lid was closed, so I had to remove that and live with the lag for months.
VAEEngr
2 Posts
0
October 11th, 2021 18:00
Interesting... Thanks for the info... Do you recall which mode you set your laptop to switch to when the lid was closed..... screen blank, sleep, hibernate, or shutdown ?.... Also, did you notice the crash some how when the as lid was closed (w/external monitor) or when it was reopened ?
ro050408
37 Posts
0
October 11th, 2021 20:00
I have not seen that I have a choice for that in years. Just went through all the settings and cannot find it anywhere. Honestly, I have not seen hibernate mentioned in forever either.
killian.lobato
8 Posts
0
November 19th, 2021 11:00
Well done for taking the time to test this properly. Have had this issue for ages.
killian.lobato
8 Posts
0
November 19th, 2021 11:00
You sure? My 9310 is completly updated and problem persists...