Unsolved
This post is more than 5 years old
5 Posts
15
81107
XPS 9370 Fan Noise
When sitting idle (not seeing any heavy usage for anything in task manager over 10% anyway), how loud should these fans be? If I'm sitting here not even using it with the power adapter plugged in it seriously sounds like the fans are at full blast sometimes.. Seems like when I unplug the charger it slows down after a few seconds then eventually they turn off. Is this normal? It is kind of annoying for $1700 laptop to make so much noise just sitting idle, but if theres nothing to do about it, it is what it is. Thanks
Monty47
4 Posts
0
June 4th, 2018 06:00
Bios 1.2.0 and 1.2.1 seemed to fix the fan noise issue, but 1.3.2 seems to bring it back...
Anyone noticed the same thing?
Silvertramp
1 Message
1
June 4th, 2018 09:00
Hi!
Had the same problem but the latest update of the graphics made it dissapear for me.
/Regards, Andreas
Ozzieav
2 Posts
0
June 4th, 2018 17:00
Your tech support already tried that and more, but it didn't help! I sent the computer to tech support and it came back the same! This is a bad joke! for a 2k computer. This is the 1st time I see an issue like this in a laptop!
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 5th, 2018 02:00
@Ozzieav, I sent you a private message last week requesting your service tag. If you could reply to my message I can look into this further for you.
Alan
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 5th, 2018 02:00
Hi @Monty47, that's strange to hear that the latest BIOS update made the issue worse. The thermal tables in that revision are supposed to be the most effective so far in reducing noise and improving fan performance.
Have you updated the rest of the drivers on the system using Command | Update to see if makes any difference
Alan
thodin
4 Posts
0
June 5th, 2018 13:00
The same terrible noise is coming out of my newly bought XPS. When fan speed is high - I can hear rattling sound. It's not a coil whine for sure and it looks like I am also the unlucky owner of defective unit.
Does it mean I have to wait for weeks until it will be fixed? What a terrible news :(
randABC
1 Message
0
June 5th, 2018 23:00
Hi Alan,
My 9370 has the same fan noise. The fan is making the rattling noise no matter whether the ac adaptor is plugged in or not, and it happens at both low and high speed. For your information, I've updated all drivers to the latest version including BIOS, but it doesn't resolve the issue.
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 6th, 2018 02:00
Hi @thodin thanks for posting. I'll drop you a private message for your service tag to find out what warranty entitlement you have and where you are located. A replacement fan and a BIOS update should resolve the issue for you.
Alan
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 6th, 2018 02:00
Hi @randABC, I'll drop you a private message for your tag details and will advise of your service call options.
Alan
c2016y
5 Posts
0
June 6th, 2018 11:00
I'm getting the same crunch,grindy noise out of my new xps 13... I need help.
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 7th, 2018 02:00
Hi @c2016y i'll drop you a private message to get your tag details.
Thanks,
Alan
ang.unong
1 Message
0
June 10th, 2018 08:00
I am also experiencing the annoying loud fan noise on my newly bought XPS 9370... The fan noise starts after booting, and continues even there is no task running... Would appreciate if someone can give a fix to this problem.
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 11th, 2018 03:00
Hi @ang.unong is the fan noise you are experiencing a mechanical grinding / growling noise or is it simply that it is loud during use?
If it's loud and not mechanically failing, updating the BIOS to version 1.3.3 should resolve the issue. If it's making the grinding/growling noise, please send me a private message with your service tag and email address to @Dell-Alan D by clicking on the envelope icon at the top right corner of the screen.
Alan
dan8844
1 Message
0
June 11th, 2018 18:00
I'm getting the same crunch, rattling noise out of my new xps 13 (9370) as well.I need help.....
Disappointed. FYI I have updated BIOS, which was suggested in earlier post by Dell.
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
June 12th, 2018 00:00
Hi @dan8844, I'm sorry to hear of the issues you are experiencing on your new system. I'll send you a private message requesting your tag and I can advise further.
Alan