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XPS 9370 Fan Noise
When sitting idle (not seeing any heavy usage for anything in task manager over 10% anyway), how loud should these fans be? If I'm sitting here not even using it with the power adapter plugged in it seriously sounds like the fans are at full blast sometimes.. Seems like when I unplug the charger it slows down after a few seconds then eventually they turn off. Is this normal? It is kind of annoying for $1700 laptop to make so much noise just sitting idle, but if theres nothing to do about it, it is what it is. Thanks
Dell-Alan D
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February 20th, 2019 01:00
@xohersheys there are two distinct issues that have been mentioned on this thread, one being general fan volume can be perceived as being louder than a conventional notebook the other being the fan makes a grinding / growling noise during use that is indicative of a mechanical failure.
If it's simply loud, updating the BIOS to latest revision should improve this as the BIOS has revised thermal tables which optimise thermal performance v's fan noise. If it's making the grinding noise then the fan needs to be replaced.
Can you advise what the exact issue is that you are experiencing with the system fan.
Alan
terb_j
2 Posts
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February 20th, 2019 14:00
@Dell-Alan DI am experiencing the same grinding fan noise when the fans spin up, how do I get replacement fans to replace myself?
Dell-Alan D
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February 22nd, 2019 02:00
Hi @terb_j
If the fan is mechanically failing and updating the BIOS to the latest revision has no affect, a service call is required. I shall drop you a private message to get your tag details and then advise your service call options.
Alan
dingobingo
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March 8th, 2019 05:00
I'm having the same issue. It's not that my fan is being used, it seems to come on at appropriate times, but it sounds like grinding or fast clicking. How do I solve this? My machine is just over a year old. It sounds 10 years old.
Dell-Alan D
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March 8th, 2019 06:00
@dingobingo firstly I would ensure that your BIOS is up to date with the latest revision - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=g8f38&oscode=wt64a&productcode=xps-13-9370-laptop
If the fan is mechanically failing and making a grinding noise it needs to be replaced. I will drop you a private message to get your tag details from you.
Alan
seattle77
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March 10th, 2019 23:00
Jonathinmint
1 Message
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March 19th, 2019 07:00
Add my name to the list. Just received a Dell XPS 13 9370. I am happy with everything about this little powerhouse except for the grinding fan noise. It sounds like the bearings are bad or something; when the fan kicks on at all, it's quite loud.
StivWright
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March 20th, 2019 12:00
Hi @Dell-Alan D , my 9370 is also making the grinding fan noise described above. Can you please reach out to initiate service? It’s driving me nuts.
Thanks
Dell-Alan D
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April 2nd, 2019 07:00
@StivWright i've dropped you a private message.
Alan
Amphiprion
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April 4th, 2019 08:00
Same issue here, grinding fan that sounds like it is not balanced properly. Similar to an electric razor.
I use this laptop for work and I would like to replace the fan myself as it would be a hardship to have to send this off... Please send information on how to resolve this
Dell-Alan D
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April 5th, 2019 05:00
@Amphiprion thanks for getting in touch. I'll drop you a private message to get your tag details.
Alan
JonHooper
3 Posts
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April 6th, 2019 07:00
Same issue here, my fan sometimes works fine, other times I get a rapid ticking that does sound exactly like an electric razor. Love the laptop otherwise, it's an excellent machine!
Matthew_Barnickle
2 Posts
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April 7th, 2019 05:00
I have the same problem. Because I use my laptop so much I've been dealing with it, but it has to be fixed. The noise is annoying, but the fact is that fan is eventually going to fail.
Allan, can you hook me up with a fan replacement my friend? I have all of the original packaging so can get it shipped wherever pretty quickly.
Thx,
Matt
Sinko
1 Message
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April 7th, 2019 20:00
Hi, my XPS 13 9350 just started making fan buzzing noise (electric shaver sound), just as described in other posts above. I'm using this laptop for work so I would rather replace the fan/heatsink myself than be without the laptop while in repair. What would be my best option? The laptop is out of warranty.
Dell-Alan D
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April 9th, 2019 03:00
Hi @JonHooper
The noise you are describing doesn't sound like a grinding or growling noise that is being discussed in the thread.
a) Does the rapid ticking noise change pitch or tone when the fan is under load?
b) Do you hear this ticking noise regardless of whether the system is running on battery only or with the ac adaptor connected?
c) Does updating the BIOS to the latest revision 1.8.1 change the noise at all? BIOS link here
d) You mention that the issue is intermittent, how infrequent is it i.e multiple times day, once or twice a day, afew times a week etc?
e) If you run though the fan tests during the ePSA diagnostics, can you hear this ticking noise during the test? (To run the ePSA diags, hold down the Fn key and power on the system)
Alan