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Mary G
4 Operator
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20.1K Posts
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December 22nd, 2021 09:00
Try booting when the adapter is connected and plugged into to a wall outlet. See if that makes a difference. If your battery is over a year and a half old it might be weakening. See this-
FAQ - Laptop battery articles - Dell Community
Run the diagnostics to test hardware. Call Dell for support help if you are still under warranty. This is a mostly user helping user forum.
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Mary G
4 Operator
•
20.1K Posts
0
December 22nd, 2021 09:00
Try booting when the adapter is connected and plugged into to a wall outlet. See if that makes a difference. If your battery is over a year and a half old it might be weakening. See this-
FAQ - Laptop battery articles - Dell Community
Run the diagnostics to test hardware. Call Dell for support help if you are still under warranty. This is a mostly user helping user forum.