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XPS 9560 update audio driver issue
Is there anyone have update the audio driver 6.0.1.8569 ,A13?
After update this version, 3.5mm cannot detect the earphone. It do not have any message box pop up and it still using the speaker to play music.
No matter uninstall the audio driver or install the old version 6.0.1.8555,A12 the 3.5mm port is still useless.
The only one solution is using Windows System Restore to restore it. Dell please solve this problem.
robert p
4 Operator
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9.4K Posts
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February 20th, 2019 04:00
Hi happychanbb,
Thanks for posting, apologies that your system is not performing as expected.
Have you tried uninstalling the audio program? If you have maxxaudio, please try uninstalling it and then re-installing it.
Also, please run a systems diagnostics to check the hardware. Please run Dell SupportAssist, make a note of any error messages encountered and post back.
Here is information you may find helpful: How to Troubleshoot Audio or Sound Playback Issues
How to Fix Audio Problems
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
erpster05
219 Posts
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March 23rd, 2019 18:00
obtain Realtek audio version 6.0.1.8622 A14 driver from here instead, which was released by Dell a few days ago
edit: for some odd reason, Dell temporarily pulled the 8569 A13 driver at the beginning of February and re-released them on Valentine's Day February 14