XPS

2 Bronze

xps 9365 2.2.0 bios update still touchscreen is not working

3rd bios update in the row no touchscreen from 26 AUG even in BIOS

Since touchscreen haven't worked even once

Touchscreen can't communicate proper with chipset due its USB device 

Why you treating out of warranty customers like dirt dell? Are you planing fixing your own mess before Christmas?

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i7 unit with 512drive and 8b of memory

I2C HID with exclamation mark. No way to make it work (code 10)

Touchscreen is detected in windows and configured but can't start

Something is blocking it from running because he has to work in BIOS

Fresh windows installation with same error code with I2C HID

Error code for not working driver with hardware posted bellow

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Device ACPI\WCOM4831\4&1507062b&0 had a problem starting.

Driver Name: hidi2c.infClass Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}Service: hidi2cLower Filters:Upper Filters: mshidkmdfProblem: 0xAProblem Status: 0xC000009E

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Device ACPI\WCOM4831\4&1507062b&0 was configured.

Driver Name: hidi2c.infClass Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}Driver Date: 06/21/2006Driver Version: 10.0.17134.1Driver Provider: MicrosoftDriver Section: hidi2c_Device.NTDriver Rank: 0xFF2000Matching Device Id: ACPI\PNP0C50Outranked Drivers:Device Updated: falseParent Device: PCI\VEN_8086&DEV_9D60&SUBSYS_077A1028&REV_21\3&11583659&0&A8

--------------------------------------------------------------------------------------- 

- System

- Provider

[ Name] Microsoft-Windows-Kernel-PnP[ Guid] {9C205A39-1250-487D-ABD7-E831C6290539}

EventID 400

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x4000000000000000

- TimeCreated

[ SystemTime] 2018-10-21T113530.021252700Z

EventRecordID 167

Correlation

- Execution

[ ProcessID] 4[ ThreadID] 184

Channel Microsoft-Windows-Kernel-PnPConfiguration

Computer WIN-226TT5JD6OH

- Security

[ UserID] S-1-5-18

- EventData

DeviceInstanceId ACPIWCOM48314&1507062b&0DriverName hidi2c.infClassGuid {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}DriverDate 06212006DriverVersion 10.0.17134.1DriverProvider MicrosoftDriverInbox trueDriverSection hidi2c_Device.NTDriverRank 0xff2000MatchingDeviceId ACPIPNP0C50OutrankedDriversDeviceUpdated falseStatus 0x0ParentDeviceInstanceId PCIVEN_8086&DEV_9D60&SUBSYS_077A1028&REV_213&11583659&0&A8

--------------------------------------------------------------------------------------- 

- System

- Provider

[ Name] Microsoft-Windows-Kernel-PnP[ Guid] {9C205A39-1250-487D-ABD7-E831C6290539}

EventID 411

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x4000000000000000

- TimeCreated

[ SystemTime] 2018-10-21T11:35:30.033388500Z

EventRecordID 171

Correlation

- Execution

[ ProcessID] 4[ ThreadID] 184

Channel Microsoft-Windows-Kernel-PnP/Configuration

Computer WIN-226TT5JD6OH

- Security

[ UserID] S-1-5-18

- EventData

DeviceInstanceId ACPI\WCOM4831\4&1507062b&0DriverName hidi2c.infClassGuid {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}ServiceName hidi2cLowerFiltersUpperFilters mshidkmdfProblem 0xaStatus 0xc000009e

 

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