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lincoln_93
1 Copper

xps13 9360 fingerprint reader not found

Hello Dell community experts,

My device works perfectly until last night when I accidentally eject the fingerprint sensor from USB device list.

Now windows hello tells me my device does not support face and fingerprint.

I cannot find fingerprint reader in device manager

I download the "Synaptics VFS7552 Touch Fingerprint Sensor Driver" from dell website but it tells me fingerprint reader not found

I tried reboot several times but nothing changes.

Please help me I do not want to enter pin code every time I log in from now on..

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1 Reply
JOcean
5 Rhenium

Re: xps13 9360 fingerprint reader not found

The following forum post should help. Be sure to click on the links from Moderator Jesse L.

https://www.dell.com/community/XPS/Dell-XPS-13-9360-Fingerprint-Driver/td-p/6208517

Also for a newer driver try the MS update Catalogue. Just be sure to click on the last updated tab first.

https://www.catalog.update.microsoft.com/Search.aspx?q=Synaptics+VFS7552+Touch+Fingerprint+Sensor+Dr...




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