xps13 9360 fingerprint reader not found

Question

Hello Dell community experts,

My device works perfectly until last night when I accidentally eject the fingerprint sensor from USB device list.

Now windows hello tells me my device does not support face and fingerprint.

I cannot find fingerprint reader in device manager

I download the "Synaptics VFS7552 Touch Fingerprint Sensor Driver" from dell website but it tells me fingerprint reader not found

I tried reboot several times but nothing changes.

Please help me I do not want to enter pin code every time I log in from now on..

JOcean · Answer

The following forum post should help. Be sure to click on the links from Moderator Jesse L.

Also for a newer driver try the MS update Catalogue. Just be sure to click on the last updated tab first.

XPS