I cannot believe that I am in this situation.

Dell is deliberately trying to avoid giving me my £2400 refund!!!

My laptop was returned on the 10th December 2020 well within the 14 day return period and the refund was approved.

Since then I've called over 12 times every few days and the customer service is a black hole.

Sorry Sir, I've spoken to the Finance Department and they will issue your refund in 3-5 days - this message over and over again.

They also email this confirmation. When I call a few days later after no refund - I'M BACK TO THE START AGAIN!!! They ask me to explain the story again and pretend as though it's the first time complaining and start the process again.

One person even tried to say that my refund was issued in December after returning it. I told them my bank has confirmed that is a lie and THIS IS FRAUD by lying about a money transfer. I asked to speak to their supervisor and they said he's busy, and that he would call back later. Of course I received no call back. And then the same email - sorry, refund will be issued in 3-5 days.

So many other people are currently in the same situation on this forum and it seems like Dell is deliberately delaying or avoiding refunds. Some have waited SIX MONTHS!! I can't believe such a big company would do this and play these games with its customers.

I am a chronically ill patient with a brain tumour and problems with my spine. This has caused me so much stress, I feel like I am dealing with a loan shark or gangster to get my money back. I don't have the physical or mental strength to keep calling and fighting. I feel like I have been robbed by Dell!

@DELL-Cares