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Kyaw Thiha
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May 10th, 2019 04:00
Biometric device, missing in Device Manager?
I cannot use the Windows Hello feature in my Inspiron 13-5000 laptop. The Biometric device is missing in the Device Manager. I've noticed that it was happened after updating Windows and tried to update the IR camera driver. But, it couldn't be installed. Anyone can help me please?
Teetertotter
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Posted May 10th, 2019 08:00
DELL-Cares
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Posted January 5th, 2020 22:00
Thank you for posting and for sending the service tag information via private message. We have opened a case and will be responding to you privately.
-Ummer
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceI'm having the same problem. My fingerprint recognition just suddenly stopped and now Windows Hello says "We couln't find a fingerprint scanner compatible with Windows Hello Fingerprint." and the remove button is greyed out. Biometrics is also missing from the device manager. I have biometrics enabled in group policy settings. When I try to install the Goodix Fingerprint sensor driver downloaded from Dell's support site I get the error "Goodix fingerprint device was not found". I had no problems with it working properly until about a week ago, after the last windows update. I have googles this and tried everything I have found but to no avail. How do I fix this problem?
DELL-Chris M
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Posted May 10th, 2019 07:00
Click my name and private message me the PC service tag number.
DELL-Chris M (old account)
#IWork4Dell