
UNSOLVED
yet another Inspiron right hinge issue
I too have the dreaded right hinge issue on my son's laptop. As the laptop was 3 years old when the problem developed and I saw Dell disavowed any design issue in the many failures online (see links below) I ordered the replacement lower case online. I called and asked Dell to cover the installation labor only as I wasn't sure I wished to attempt it on my own. I got bumped to a manager who gave me the party line; not a design flaw... user wear and tear... off 1 year warranty. So disappointing when a company doesn't realize people vote with their feet and won't own up to issues that are their responsibility! In my job I have ordered 100's of dells. Never felt they weren't straight up or reasonable about warranty issues in the past.
These hinges are not being misused; the tightness of the hinges and screws without loctite are causing the issues. Dell has lost a customer for life for not meeting me half way!
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