Hi all,

SmartQuotas provide a function for sending an email if a User-Quota is exceeded.

My customer enabled this (Notify Owner), but does not receive the over-quota mails. The specified user is an AD-user which is in the same AD as the Isilon is connected to. Access Zones are not used.

The mail-address is correctly registered in AD, and with a isi auth users view DOMAIN\\USER the users email is also correctly displayed.

Also the mail function itself works, because when the customer uses the "Notify Another" option and inputs the same email-address as listed in the isi auth output the over-quota notification works ok.

So looks like the email-address lookup from AD does not work correctly when using the Notify Owner option. How to troubleshoot this?

Thanks!