I received my new Aurora R5 yesterday. After setting it up I opened it up to install a second SSD. I was disappointed to find out that I had the data cables for the SSD's but not the power cables. Looking a bit higher up I find the standard hard drive bay with the data & power cable so I decided I will install the SSD in that bay then call and find out the deal regarding the other power cables.

When I called technical support I was told that they will have to sell me the cables because they are not provided. I told them that I had one of the 3 spare bays with the power cable. Long story short, I was directed to sales thinking  someone would say they would have 2 cables on their way.

No. I was told that the can issue me a return shipping label if I was not happy. I could not believe what I was hearing. They would rather eat shipping both ways than send me $5 in cables.

While a long time fan and user or Alienware. This one is going back and I will be taking my business elsewhere. I would hate to have a real issue with the computer since this was processed through premium support.

How sad.