UNSOLVED

jasonrw

updated

11 years ago

J

jasonrw

1 Rookie

12 Posts

0

9416

August 3rd, 2015 13:00

Recover Product Key from Dell

Hi,

I inherited an Inspiron N4010. The original OS was Windows 7 Home Basic and have a massive malware infection. I wiped the OS and installed Windows 10 (after adding an extra 2GB of RAM). Windows 10 keeps on prompting for a product key, but I do not have one. The key on the label on the underside has worn off, and I don't have the original OS to try and remove it from. Is there anyone at Dell I can contact over this?

Thanks