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CTG_8273

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CTG_8273

2 Intern

514 Posts

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April 24th, 2021 07:00

Chrome still freezing 3rd Windows reinstall

@RoHe @speedstep 

 

So I was wrong it's nothing running in the background from Dell. I have reinstalled Windows and installed drivers with snappy driver no dell drivers. It is a clean install now nothing from Dell so of course it runs better. 

I guess I will use edge until Google fixes this or I will get some help maybe there is a forum somewhere for google chrome.

edge is good but it was using it's own mind doing what it wanted. Finally got it set up like I want it if it don't decide to change settings all of a sudden. But edge is still not chrome nowhere near it.

  • CTG_8273

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    Posted April 24th, 2021 08:00

    Why can't I edit my post?

    I needed to add more details. When I am navigating google maps If I walk away and come back sometimes Chrome is froze. I have to close chrome and reopen. Also YouTube videos if I pause the video and come back after screen goes off I have my monitor go off after 3 minutes. But it does not matter how long the monitor is set to go off I still have this issue. I really need to get this resolved. As @RoHe  or @speedstep 

    cannot remember witch one I am using Microsoft Edge but it's not chrome. It does what it wants I change a setting it resets itself.

    Thanks

  • CTG_8273

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    Posted April 24th, 2021 09:00

    @speedstep 

    No we are not done. The issue is not resolved. I am not paying for support.

  • speedstep

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    Posted April 24th, 2021 09:00

    Current edge is based on chrome code so you have corruption or worse.  We are done. This is not supported by dell.  There is support for chrome its not free.

    https://www.microsoft.com/Edge/Download

    Because Microsoft Edge is now built on Chromium, it supports extensions from the Chrome Web Store (although you'll see a pop-up encouraging you to switch to Chrome). The default home page is a Bing search box with content from Microsoft News.

    Edge is available for Windows 10, Windows 8.1, Windows 8, Windows 7, macOS, iPhone, iPad, and Android. Microsoft has even working one edge for linux in the future, as Chrome already runs on Linux.

  • speedstep

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    Posted April 24th, 2021 09:00

    You will not get support from Dell for Chrome.

    You may not be done but I am.

    You are using an unknown version instead of the current version for enterprise so that is an issue right there.

     

     

  • CTG_8273

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    Posted April 24th, 2021 12:00

    @speedstep 

    I am using latest version of Enterprise Chrome. Why do you assume I am using an outdated version? 

    Also I am not asking Dell for support. I am asking users on this forum for support.

    Chrome.jpg

  • CTG_8273

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    Posted April 27th, 2021 07:00

    @speedstep 

    I know you said you are done. I am sorry if I somehow offended you. And I know you help for free on this forum. 

    I am still having this issue and it only happens with Chrome on the Dell XPS 8930 does not matter what monitor I am using an older HP monitor on the XPS 8930 right now. And I have my older HP Elite 8300 connected to the dell monitor. I decided to test the HP on the Dell monitor to see if I have the issue. And the HP Elite 8300 is connected to Dell monitor or older HP monitor no issues XPS 8930 still has the issue on HP or Dell monitor. This is very strange I just don't know and I installed Google Chrome Enterprise like someone suggested. I just don't know what to do. Maybe if you cannot help maybe someone else will.

    Thanks

    @RoHe 

     

  • CTG_8273

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    Posted April 28th, 2021 05:00

    I am still being ignored.

    @DELL-Cares 

     

  • speedstep

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    Posted April 28th, 2021 07:00

    Support is not on demand and its not free from DELL or GOOGLE.

    https://www.dell.com/en-us/member/shop/premium-support-plus/ab/premium-support-plus

    Premium Support Plus includes:
    • 24x7 direct access to expert hardware and software phone support
    • Onsite support after remote diagnosis
    • Repairs for accidental damages like drops, spills and electrical surges
    • Collaborative help to resolve everyday software issues
    • Personalized help with software for more complex issues, or for help with setting data backup, parental controls, and more
    • International support – help that travels with you
    • Parental control software support
  • CTG_8273

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    Posted April 28th, 2021 12:00

    I never asked for on demand. I posted and there was no reply. This forum is free that is why I posted and I do not have any warranty on my system so tech support will not help. Even though @DELL-Cares  sent a PM but after sending my service tag replied saying my system was out of warranty. Made me wonder why  did they even reply.

  • CTG_8273

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    Posted April 28th, 2021 12:00

    Sorry for double posting it was locked up and the dang captcha thing was acting up.