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Go to SolutionXPS 9315 - Integrated camera not working, help appreciated.
I recently did a windows update and since ive noticed the integrated camera doesnt work, it doesnt appear as a device in the apps like teams, camera etc.
Details in device manager:
Camera Sensor OV01a (flagged)
This device is currently waiting on another device or set of devices to start. (Code 51)
Dependencies:
ACPI\INTC1095\5&1d3aa91a&0
ACPI\INTC1097\0
Intel(R) Visual Sensing Controller Device
Windows has stopped this device because it has reported problems. (Code 43)
I have tried rebooting, checking bios that its activated, tried new drivers it worked for a few mins then same thing have also tried earlier BIOS.
Also, i have noticed that the camera works with Windows Hello face recognition
Appreciated your input in how to rectify
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Posted February 12th, 2026 08:46
What's so absurdly suspicious is that the final solution, according to Dell, is a hardware issue, when all other options have failed. How is it that the camera is physically failing on so many Dell devices then? It still reeks of a Dell scam. And here we are: abandoned and willing to pay.
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Posted February 12th, 2026 08:47
No more Dell.
....................................
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Posted May 8th, 2026 20:45
It's maddening. Where is real help? There should be a recall based on how many people are having this kind of problem.
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Posted May 9th, 2026 15:32
It's shameful. The only solution? I already have one; I'm looking at one of the new Apple Air laptops. I hope that people thinking of buying a Dell will do a Google search and find out about this whole problem.
<Violation removed. Read the Forum Code of Conduct. DELL-Admin>(edited)
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Posted May 9th, 2026 15:34
I've tried countless updates and downloading new drivers from the Dell website. Nothing solves the problem. I've followed endless lists of commands to fix it. NOTHING.
Dell's response: NOTHING. No more DELL.(edited)
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Posted May 9th, 2026 15:45
Dell's solution in this post is that you end up sending the computer to their service center: money!
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Posted January 14th, 2024 02:37
Similar issue was affected those with XPS 13 plus 9320 after Microsoft updates. See if their resolution can offer remedy to your issue. Review this thread https://www.dell.com/community/en/conversations/xps/xps-13-plus-9320-webcam-not-working/65319b8b3a8e0b64ea481535
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Posted January 18th, 2024 18:37
Same issue here with my XPS 9315.
the built-in camera does NOT work after the latest Bios update.
Worst, it makes Windows Hello crash (blue screen) , so every single time now I have to reboot my computer and input manually passwords.
the fix for the 9320 does NOT fix the issue on the 9315 - how come this issue isn't fixed yet ? been going for a month now here .. (Dell, please wake up)0
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Posted February 5th, 2024 15:57
Same issue here. Have you found any solution already? I have tried every means, including reinstall windows 11 and update to the latest driver. Not working at all. The hardware scanning has indicated that my camera sensor and the driver are having issue, but don't know how to fix that. Please lmk if you find anything that works out for your computer.
DELL-Nat M
Community Manager
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3726 Posts
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21069 Points
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Posted January 10th, 2025 13:09
Hi everyone,
If your Dell XPS 9315 integrated camera isn’t working or shows errors like Code 43 or Code 51 in Device Manager, the issue is often related to BIOS settings or driver installation order. Follow the steps below to resolve the problem before considering hardware replacement.
Check BIOS Settings:
Install Drivers in This Order:
Driver Installation Notes:
If none of the above steps resolve the issue, the problem may be hardware-related. In some cases, users have reported that replacing the LCD assembly (which includes the integrated camera) resolved the issue.
Click Get Help Now (bottom-right of this page) if In Warranty for:
The button looks like this:
See this video for additional webcam troubleshooting guidance:
Webcam Not Working Windows 11
(edited)
#IWork4Dell