4 Posts
0
3857
October 17th, 2020 12:00
Aurora R10, AWCC showing 777 for cpu and memory, #2
Hi,
I've recently updated the Alienware command center app on my Aurora R10 (because the app asked for it) and now I get the following info when I want to get my CPU and cooling info:
Anyone else has this issue or knows what to do to fix this?
Aurora R10 Specs:
Ryzen 5 3800X
RX 5700XT
16GB RAM
Thanks in advance...
No Events found!
speedstep
9 Legend
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47K Posts
1
October 17th, 2020 13:00
AWCC , DRIVERS, BIOS are all related.
You have to fix it by updating all.
If you have mcafee or any antivirus software you will brick your machine.
https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101331
Remove using the McAfee Consumer Product Removal tool (MCPR)
https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe
BIOS update with Mcafee or Antivirus software in place will result in the software blocking the bios update JUST AFTER THE BIOS IS ERASED. That means bricked and you will never boot again. Dell will not replace motherboard bricked by bios update.
Remove antivirus or use the RECOVERY method to update the bios.
If you don't know how to do that dont do it, You have been warned.
I'm not going to answer 20 questions about this. YMMV.
speedstep
9 Legend
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47K Posts
0
October 18th, 2020 01:00
Its obviously not a correct reading. Depending on it's composition, some glass will melt at temperatures as low as 500 °C (900 °F)
water boils at 100 °C
Non fiberglass circuit board would catch fire @ 500 °C
Most Solder turns into liquid above 180 °C to 250 °C
GTS81
2 Intern
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2.2K Posts
0
October 17th, 2020 23:00
At least it's a triplet of 7 and not 6...
r72019
6 Professor
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5.3K Posts
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October 17th, 2020 23:00
A good number of people have been having similar issues recently. You might just have to wait for the next bios update to come out.
sm56
2 Intern
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178 Posts
0
October 18th, 2020 04:00
I have an R10 and have ditched Command Center in favor of Ryzen Master (CPU) and MSI Afterburner (GPU).
Vylan86
4 Posts
0
October 18th, 2020 06:00
Removing McAfee did help already, after restart all the clock and temp info was normal again.
GTS81
2 Intern
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2.2K Posts
0
October 18th, 2020 08:00
You still have to somehow control the lights and the case fans, no?
NotFamFriendly
5 Posts
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October 18th, 2020 13:00
@speedstep
Just removing Mcafee fixed it. Thanks a bunch!