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May 10th, 2024 15:08

Aurora R10, crushed after 2 years, I am unable to install Windows on it

Yesterday my PC crushed and it got stuck in constant booting loop, without going to windows screen.

I have tried to restore image ,(followed instruction from DELL)

I have tried to to use AlienWare Recovery Screen OS, ((followed instruction from DELL))

I have tried creating a bootable Recovery USB from Dell((followed instruction from DELL))

And I am now onto using original simple Windows bootable installation.(followed instruction from Windows and Dell)

I am able to start installation abut shortly after restarting - i am seeing text "Getting ready - 80%" once it gets to that it start rebooting again and then it gets stuck in this constant alienware logo loop without any success

I am not sure what to do - I have spent 2 k on my PC and now I cant even reinstall Windows. 

Absolutely desperate and heartbroken.

5 Practitioner

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5K Posts

May 10th, 2024 16:45

I think you meant to say your PC was crashed (BSOD), not crushed (physical damaged).

If the PC is under warranty, click on Get Help Now button on the bottom right to start a live chat session to open a case with Dell warranty support. If your device is already out of warranty, click here for the Dell out of warranty offering.

If you are willing to take suggestions from community users, I suggest a different approach to resolve the issue.

For system hardware, run a diagnostic scan, F12 at boot for access menu, to detect any hardware issue.

For software, create a Windows installation media (USB) using Windows Creation Tool to receive the latest build version.  Performing a clean Windows installation, then reinstall only needed software, drivers from Dell support site for system fully functions.

6 Professor

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6.1K Posts

May 10th, 2024 17:51

Try safe boot, then turn of automatic restart on BSOD.

You likely have a device driver, or a device plugged into your USB port(s) that is causing a BSOD and therefore an endless boot loop as windows by Default auto restarts after a crash.

Safe Mode Boot select one of the 10 options that are easiest for you.

Disable automatic reboot select one of the 4 options to disable automatic reboots.

You should now get a BSOD screen and it should halt, and not restart. The BSOD screen should provide you with details about the crash.

1 Rookie

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2 Posts

May 11th, 2024 03:55

Thank You both for your replies. I have ran full 1 hour diagnostics - everything seems to be ok.

Ithen I have went on to proper latest Windows 11 external media set up webspage and re-created usb bootable external installation media. Installation lasts for 5 minutes and then it forces a restart. after this it is still keeps going in the Alienware logo loop. this time after 3 failed boots it comes back with the blue screen of failed boot.

As for recommendations on Safe Mode Boot and Disable automatic reboot - those are great but would not work in my case since I am unable to even get into Windows (i still have not gone through installation properly yet)

(edited)

6 Professor

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6.1K Posts

May 11th, 2024 16:07

Just to be sure, you are using the Microsoft Media creation tool you downloaded directly from Microsoft to create the bootable media, and not a third party web site? Download Windows 11 Do not use ISO image to generate a bootable USB with Rufus, always use the "Create Windows 11 Installation media guide and software from Microsoft.

If you did, try an installation that completely re-creates a single partition. You will loose all data permanently that was on the drive previously, so only do this if you are not concerned about the data on your drive.

Install windows 11 clean

You will have to delete all partitions listed under step #13 and create a single new partition, then continue with setup as normal.

5 Practitioner

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5K Posts

May 11th, 2024 21:29

OP, edit your post to remove picture that contains personal info (per forum TOS).

Due to all your previous attempts with OS restore, a clean installation of Windows was suggested.  

Due to old version from Dell factory image, an installation USB made by Windows Creation Tool with latest build was also suggested.

6 Professor

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6.1K Posts

May 12th, 2024 01:03

@Chino de Oro​ I edited it to remove the picture. Good eye!

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