I am at a lost with what to do in regards to my Aurora R10 shutting down randomly. I purchased it in January 2021 and in November 2021, it just started shutting down on its own and the fan would kick in at the highest speed. The only way to stop this was to hold down the boot up button. I spent countless hours on the phone with Dell support doing trouble shooting. Finally, in January they had me send in the computer to be repaired. They had it for a few weeks without making any repairs until we made multiple calls and they finally said that it would be repaired and returned back soon. When I received the computer back, I noticed that one of the hard drive wasn't showing up. We called back and we found out that the hard drive was in there, but there were broken pins and that's why it wasn't being detected. Even though they knew this, they didn't bother to change out the hard drive before shipping it back to me. The hard drive was replaced and about a week later, the computer started randomly shutting down again. I don't feel the initial issue was ever resolved when I sent in and now I'm unable to use my computer. I know that when I call Dell Support they will just have me on the phone like before running tests that won't fix the issue that has been going on for months. If anyone has any advice, I would appreciate it.