Aurora R11, PCIe failure error 8170

Question

I started having trouble a couple days ago while playing World Of Warcraft. Screen went black, but the tower, keyboard and mouse was still active with lights. Had to do a hard reset. I figure there might of been an update which I did discover after scanning. After install and restart the problem kept happening. I went to Dell site and did a hardware scan, everything checked out fine. Reset my comp back to factory settings. Reinstalled WOW, loaded up and same thing happened. Then i did a Pre Boot Diagnostic and that's when I found a PCIe Adapter failure. Error Code 8170. Can someone please tell me what that means?

Intel Process I5

Clock Speed 2.9GHZ

16gb Corsairs Vengeance 3200

Nvidia Geforce GTX 1650 Super card

1TB Harddrive WDC

Alienware Bios 1.0.16 updated 7/12/2022

darkknight777 · Answer

Its uploaded to the Support Assist section. When I click recommendations it shows nothing, But during the diagnostics it said to reseat it. Pretty weird considering my comp was never opened for it get knocked loose.

Vanadiel · Answer

Need to enter the code, validation code and your service tag at this location: SupportAssist Pre-Boot System Performance Check

ProfessorW00d · Answer

How dusty is the inside of your rig? If it 'was never opened', consider opening, swing out the PSU contraption, take out your RAM and graphics card, clean thoroughly with compressed air, including the RAM and graphics card slots. Re-install your RAM and graphics card, making certain those are securely seated and locked in the slots.

darkknight777 · Answer

I did take it apart and clean it. Wasn't too bad. Just finished running the pre boot diagnostic, same error code message and I ran a Dell Support diagnostic and its saying PCI BUS failure. Would that have anything to do with my vid card?

ProfessorW00d · Answer

I am not familiar with that error code, but if I were to guess I would say it is more related to your motherboard. Smarter community members may come along and correct that speculation.

speedstep · Answer

@darkknight777  ePSA V4304.13 Error 2000-8170  Validation: xxxxxx PCIe - Training error Physically bad GPU Mining and over volt and overclock causes physical damage. The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep – pause - 4 beeps – pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.   PSA NAePSA 2000-8170 PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter. Reseat the PCIe adapter. Repeat the PSA diagnostics. When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

darkknight777 · Answer

Thank you all. It is a hardware issue that Dell is sending a tech to address. Keep you posted on the details after service.

Alienware Desktops

Aurora R11, PCIe failure error 8170

Was this post helpful?