Aurora R8, 2080 Ti failing, unhappy customer

Let me start off by saying I have always been a loyal fan and customer of Dell/Alienware and I always purchase their products. I started off with an Alienware Aurora 5500 that I got back in 2005 and that started the PC gaming itch from there. Fast forward to 2019 and I wanted to purchase a PC with the capability to run games smoothly in 4K resolution. The Aurora R8 was a perfect fit. i7-9700, 32GB ram and a RTX 2080 Ti. I was all set. I didn't mind paying almost 3 thousand dollars because I believed the product would be the best in class compared to other pre builts, boy was I wrong.

Everything was solid for the first 6 months, then the RTX 2080 Ti fan started to rev up to 5500 rpm from a steady 2500-3000 rpm for no apparent reason. Tech support was fantastic, came to the house to replace the card. Awesome. Another 6 months later, the RTX 2080 Ti fan is doing the same thing as before. Called up tech support, went through diagnosis for a few hours and they confirmed it was the same exact issue. This time they had me send the PC into their service center so they can "investigate" the issue. Little did I know that they told me false information, they did not even try to diagnose what exactly was going on with the PC, they ended up just replacing the RTX 2080 Ti and not looking into the issue. I am unsure if they weren't informed correctly of the procedures of the service center, or if they were just trying to tell me the information I wanted to hear to "satisfy" me. Regardless the RTX 2080 Ti was replaced a second time now and everything seemed fine.

Now its end of April 2020, another 6 months since the RTX 2080 Ti was replaced and now it is doing the same thing again! Three times the same exact problem and what is the resolution of the tech support? To replace the RTX 2080 Ti again, after being on the phone for hours with customer care and tech support, I am told the only thing they can do is just replace the RTX 2080 Ti again. This will be the 4th RTX 2080 Ti in less then one year! Insane! Market value of replacing these cards has already exceeded the price of the system I paid for. Obviously I understand they buy them in bulk for alot cheaper from the supplier Nvidia. My service contract expires at the end of this month, and I am almost done paying the PC off. My issue now is that I have a system with a part that needs to be replaced every 6 months that costs over 1000 dollars for a consumer like myself.  Two times with the same issue is a coincidence, third time the same exact problem this is a pattern. I explained that I love the system and product and that I want to stay a Dell/Alienware customer but I am so worried about keeping and owning a system that I have to expensively replace parts every so often. I do not want to own and keep paying for a system that is defunct and has an issue that the company does not want to look into. They say there is nothing that can be done besides replacing the RTX 2080 Ti, reiterating that same point over and over.

I work in the customer service industry for an automotive manufacturer and I find the service I was provided abysmal and extremely poor, with no resolution to my happiness/satisfaction even offered. I even asked if I could extend the service contract, and if there was anything they can do for my inconvenience of still paying for a computer that I had inoperable for more then a month collectively because of these problems and they said I would have to pay in full for it. No resolution for a refund, replacement of the PC, or even investigating the issue. When I worked in the service department I would have been fired long ago for just throwing expensive parts at a vehicle and not fixing the issue the first time because I chose not to diagnose the issue. So as it sits now, they are replacing the RTX 2080 Ti  for a 3rd time next week, but I am not happy at all with this resolution and I would like for someone to contact me and make this right. Yes, I understand Lemon Law does not apply and the Massey Furgusson act is why they are just barely skating the edge of helping me out, because that act states they must replace the part if no other resolution can be found or a full product replacement. And since they can just keep throwing GPUS at me that's exactly what they are doing. I even offered to keep the pc and deal with me getting the bad end of the stick, if they could help out with the service contract extension, but I was told they couldn't help and I would have to pay in full for anything of the sort. I just find this insulting and not right to not even explore any options for a customer of 15 years. I would love to stay an Alienware customer, but I cannot put faith in a product that keeps breaking over and over again. Gaming is one of my passions and its greatly disappointing to have a company I love not help out.