17 R3, blue screen error, bad pool header

I'm having the same issues.  I've had the laptop for two weeks now, and it has crashed at least 10 times.  I saw they had some updated drivers on the site over the weekend, tried those and no luck.  I don't understand how Dell can not at the very least say this is now a know issue are are working on it.

For what we've paid for these laptops you would think we would be getting premium support.

Hello,

Let's try and be constructive, folks.

If a DELL employee sees my post, please find below some clues to what the problem might be.

Some information about my crashes: 

Alienware 17 r3 - i7 6820 HK, 16 GB RAM, Windows 10, SSD 512 GB, HDD 1 TB, GTX 980M, 4K display.

All drivers are up to date. IaStorA.sys version 14.8.0.1042

Bug Check String: BAD_POOL_HEADER

Bug Check Code: 0x00000019

Caused by driver: iaStorA.sys

Caused by address: iaStorA.sys+c0ad8

Crash address: ntoskrnl.exe+142770

If this can help...

Cheers,

RL

Syric - is it just a simple uninstall from add/remove programs to get rid of it - or was there more to it?

Strange all these problems. I am also running a brand new Alienware R17 R3 without problems. Steam is also running fine AFTER the 1511 update.

I've received the same error Revlayne just outlined.

It should be noted that mine is directly linked to Dell's Support Assistance program. Ad long as I DONT use that, my system has been stable w/o further issues.

Additionally,  since SupportAssist is actually created produced & updated by PC DOCTOR ....i forwarded all my findings to them this morning *fingers crossed*

Matt,

In my testing scenarios I never had to Uninstall it. As long as I don't start the Dell SupportAssist program, I have not encountered any further BSOD issues. However,  uninstalling & reinstalling the program does not fix the BSOD issues associated to SA.

NOTE: I was having issues with Killer Ethernet drivers causing conflicts with SA, but uninstalling them & reinstalling the newest drivers from Killer's website have fixed the memory leak/other issues & BSOD I was encountering w/ them.

Great thanks for the info.  I'll give it a shot tonight.

I also had the same problem a month ago and solved it doing that also. I mean it still happens the wireless card just stops working for no apparent reason... but it's rare. However this BSOD happens quite often and is extremely annoying for a software developer to develop software and debugging a laptop and software at the same time :)

Removed all three of the Dell installed software, downloaded the latest Killer software (It's from January, the software on Dell's site and what was previously installed is outdated).  Then removed/reinstalled the Killer software and no crash last night after having the PC on for 5 hours.

So I made it one day without a crash, trying to run a few days together and will hope for the best.

Hi,

1st AW was purchased in December 2015 (AW 17 R3 i7 6820HK, 16GB, GTX 980M, 512 SSD + 1Tb HDD. Ship date: November 18, 2015).
A week later it was returned due to numerous BSOD.
2nd attempt, I bought AW in January 2016 (like a 1st +4K display. Ship date: October 27, 2015).
Every day I have the same Quest again: one or two unexpected BSOD, and BSOD when the SupportAssist start.
Issues:
BAD_POOL_HEADER (iaStorA.sys), code 19.
sometimes DRIVER_IRQL_NOT_LESS_OR_EQUAL (iaStorA.sys), code D1.
Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10603.192) TYPE: ERROR.

All the updates was installed.
Overclocking is not used.
All ePSA/Diagnostic tests completed successfully.

Hello,

I was just wondering if the problem is solved for the people who uninstalled Dell software and upgraded the Killer drivers?

I did it, and so far so good: no more BSOD, at least for now.

Cheers,

RL

I've made it through 3 evenings without a BSOD so far.

Hoping that i'm out of the woods - going to really put it through it's paces this weekend.

All,

To confirm,  yes, I have not experienced any further BSOD ... AFTER uninstalling the SupportAssist program. But for me, I want the program fixed - there's obviously issues with it. Hopefully we'll have a better solution than just dumping the very program that is supposed to assist us in troubleshooting software/hardware/driver issues. I didn't pay over $2k for a half-assed product. It's the principle of the matter here.

yes, Tech Support in Germany just confirmed that Trouble maker is dell support assist. and told me to completly uninstall it.

but they still don't answer me about the Compatibility Alert by Model (E-Value Code:N00AW17R310) together with i7-6700HQ and GTX 980M. This is the same configuration of my alienware.

you can also check it online. this i7-6700HQ ID: 7JY0VW in this model of 17R3 with E-Value Code:N00AW17R310 can not go well with GTX980M. I can only hope that the i7 in my alienware is not the i7 with this ID.

maybe you could not unterstand what i mean, i usually speak german. sorry.

just try to order a new alienware, try this combination and you know what i mean.

i just contacted with Tech Support, to see if my alienware 17R3 is involve with this Alert.

Hopefully, removing the Dell stuff and updating the drivers might have fixed the issues for some - I've never experienced the BSOD, only the random hangs and freezes.

It would be really helpful if you guys could post a screenie of your Reliability History (since, for obvious reasons, you can't use Support Assist/System History).

Here's mine (still experiencing issues but too early to tell if removing the Dell and Nvidia stuff has had any effect):