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Alienware 17, USB Power Surge
Every time I load a supported video game, World of Warcraft, World of Tanks, and use the 3D on my monitor it runs fine for a few minutes then, it crashes the game and locks up the computer for about 2 minutes. I receive the following error:
Power surge on HID-compliant device
I reset it and then this error pops up:
Power Surge on NVIDIA Stereoscopic 3D USB controller
It appears this computer isn't able to use the 3D at this time. Has anyone run into this before, and if so, can you offer some suggestions to fix it. This is an Alienware 17. I can post the specs if they are needed. I also saved some screenshots of the errors.
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Dauthus
14 Posts
0
September 4th, 2013 12:00
Good luck. I never even received a response back. It was elevated up to another support level and that was it. I returned mine and got my money back.
Eddy Silvaz
2 Posts
0
October 7th, 2013 06:00
well they remote in to the pc updated the driver and bios, didn't fix anything then they sent an 18 year old had no idea of what he was doing replaced the mother board now my battery is not recognized and have the same problem. I use to be a Dell Premiere Tech, they said it was the motherboard, which the tech said it was refurbished then he said no it was new. I know they usually send refurbished parts but they test them well that was 4 years ago when I was a Tech...