17 R5, urgent update SupportAssist OS Recovery Tools

https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

Starting SupportAssist OS Recovery
You can start SupportAssist OS Recovery in the following ways:
Steps
1. Automatic start of SupportAssist OS Recovery—when your computer is unable to boot to the operating system even after repeated attempts, SupportAssist OS Recovery starts automatically.
2. Manual start of SupportAssist OS Recovery—you can manually start SupportAssist OS Recovery to reset your computer to factory state or to back up your files. See Manually start SupportAssist OS Recovery.
3. BIOSConnect for SupportAssist OS Recovery—SupportAssist OS Recovery is installed on a special partition of the system hard drive. If this partition is absent, corrupt, or needs repair, BIOSConnect provides an alternative method for starting SupportAssist OS Recovery. See BIOSConnect.
NOTE: This feature is available only on certain Dell systems. For the list of systems where BIOSConnect feature is supported, see the 'Systems that support BIOSConnect' section in the Dell SupportAssist OS Recovery Support Matrix at www.dell.com/serviceabilitytools.
4. Start SupportAssist OS Recovery using Windows Recovery—Windows Recovery is a redirection utility that helps in redirecting to the SupportAssist OS Recovery environment when your computer is unable to boot to the operating system even after repeated attempts. See Start SupportAssist OS Recovery using Windows Recovery.
Topics:
• Manually start SupportAssist OS Recovery
• Start SupportAssist OS Recovery using Windows Recovery
Manually start SupportAssist OS Recovery
About this task
You can manually start SupportAssist OS Recovery at any time to back up your files or to reset your computer to its factory state.
Steps
1. Turn on or restart your computer.
2. When the Dell logo is displayed, press F12 to access the one time boot menu.
NOTE: If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your computer, and try again.
The available boot options are displayed.
3. Select SupportAssist OS Recovery, and then press Enter.
Results
The SupportAssist OS Recovery home page is displayed.
Start SupportAssist OS Recovery using Windows Recovery
Windows Recovery is a redirection utility that helps in redirecting to the SupportAssist OS Recovery environment when your computer is unable to boot to the operating system even after repeated attempts. You can access the Windows Recovery Environment using the following methods:
1. From the operating system: Start Menu > Settings > Update and Security > Recovery > Advanced Startup > Restart Now.

@Alienware Area-51 ALX 2006  please note, just trying to install the urgent SupportAssist update. 

Here are the SupportAssist images that say urgent update available and installation failed. 

I couldn’t see the Image you posted so here’s the New install for the latest version of SupportAssist. Don’t try updating the old application instead just uninstall the old one and install this one here:

https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

Hello @Alienware Area-51 ALX 2006 SupportAssist Version 3.6.0.97 uninstalled. Visited Dell SupportAssist for PCs and installer reapplied SupportAssist Version 3.6.0.97. Run SupportAssist and notification of urgent update to Version 5.1.3.11985 is not there. Very odd.

weird, I thought it would update. check the version of supportassist os recovery and see if it already is at version 5.1?

Great!