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1583
February 1st, 2021 04:00
Area-51m R2, LCD light leaking, speaker fault
Only a month after I bought my laptop, I found a light leaking on the screen and a faulty left speaker!
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1 Rookie
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23 Posts
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1583
February 1st, 2021 04:00
Only a month after I bought my laptop, I found a light leaking on the screen and a faulty left speaker!
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crimsom
7 Technologist
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6.1K Posts
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February 1st, 2021 05:00
Hi @alvinkcs1314 welcome to this user to user forum. This is not Dell Support.
Please Run the LCD Built-in Self-Test (BIST) and take photographs as proof of this fault. If the left speaker fault is audible, use the Win10 audio recorder to create audio file as proof of this fault. Have a good look at the Area-51m R2 and note all the other major/minor faults. Then contact Dell Order Support, present your evidence and request a new replacement system or a full refund. Expect to be told you are not eligible and request escalation to the next tier in the formal complaints process. Keep requesting escalation to the next tier, to reach the tier level that can authorise your requested remedy.
Please click on Kudos to say thank you for response from another user. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
alvinkcs1314
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February 2nd, 2021 09:00
My Area-51m R2 LCD display leaking light, only took a month.
alvinkcs1314
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February 2nd, 2021 09:00
alvinkcs1314
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February 3rd, 2021 08:00
My Alienware Area-51m R2 laptop, display pixel highlights. Please help me transfer the information to Hong Kong. Dell contact me! thx
alvinkcs1314
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23 Posts
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February 3rd, 2021 10:00
My new laptop only over a month,display 4 point pixel lack & speaker noise in the left side.unable to contact technical support !
crimsom
7 Technologist
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6.1K Posts
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February 3rd, 2021 12:00
Hi @alvinkcs1314 no thank you. We see from your merged threads that your Area-51m R2 has first year Dell Warranty. You have been requested to contact Dell Support with your evidence. Send a private message to DELL-Cares =
alvinkcs1314
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February 3rd, 2021 17:00
How to provide the machine invoice?
alvinkcs1314
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February 7th, 2021 05:00
Did not solve my problem
alvinkcs1314
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23 Posts
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February 7th, 2021 08:00
crimsom
7 Technologist
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6.1K Posts
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February 7th, 2021 13:00
Hi @alvinkcs1314
Your new Area-51 R2 continues to be under first year Dell Warranty and as part of your purchase you have already paid for these problems to be fixed by Dell Product Support. Please use your Dell Account to raise a fault ticket so that Dell Product Support are informed of this problem and will make contact to fix this Area-51 R2 problem. If there are any problems raising the fault ticket, click on the envelope icon (next to your avatar in top right hand corner of this webpage), and send your Private Message to @DELL-Cares to request Dell Product Support assistance. Thank you.
Please click on Kudos to say thank you for response from another user. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
crimsom
7 Technologist
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6.1K Posts
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February 12th, 2021 23:00
Hi @alvinkcs1314 this is a user to user discussion forum and not Dell Support.
Please put your post into context. Who is this You.
alvinkcs1314
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February 12th, 2021 23:00
You refused to replace the system on the grounds of stopping production!
alvinkcs1314
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February 13th, 2021 00:00
I don't understand say?