Unsolved
1 Rookie
•
3 Posts
0
192
October 27th, 2023 05:54
m15 R6, screen burn
I have an Alienware m15 r6 laptop that I bought 1.5 years ago. Recently, I noticed screen burn on the display. I have tried updating the drivers, restoring the factory settings, and installing Windows 11 from scratch, but none of these methods worked. How can I tell if this is a hardware defect or a software issue?
No Events found!
ejn63
10 Elder
•
30.1K Posts
0
October 29th, 2023 11:10
If you're seeing it before the OS loads as it appears, it's a hardware issue -- the screen will need to be replaced.
Linkesh C
1 Rookie
•
3 Posts
0
October 30th, 2023 10:42
can I know what could have caused this defect?
ejn63
10 Elder
•
30.1K Posts
0
October 30th, 2023 10:55
Some screen types are still susceptible to image retention -- OLED for instance. And if the system was subject to an abnormally high usage cycle (such as powered on for hours or days at a time without a screen saver or the screen off), that can also contribute.