m17 R2, Cleaning

Question

Hello everyone, I purchased the white version of the m17 R2 a while ago, and with time and use, it started darkening in the parts where I let my hands rest the most while typing and somewhere also behind the screen. I tried cleaning it with water but because it's caused by skin oils it was to no avail. I read that using Isopropyl Alcohol would fix it, however since I am not 100% sure of the materials the chassis is made out of, I wanted to make sure I won't be melting away the paint if I were to clean it with that. Any suggestions?

Thanks in beforehand!

DELL-Chris M · Accepted Answer

Never spray fluid directly on the LCD panel or the keyboard area.

JOcean · Answer

Have you tried a good liquid dishwashing soap mixed with water. Possibly something like Dawn which should cut the grease. Be Careful...just use a towel or paper towel that is only somewhat moist. The last thing you want it getting water into the system. I agree that the alcohol may damage the paint finish.

Jonacar · Answer

Thank you for your response, sadly I tried that with no result at all. I even started doing it 'less carefully' and it still had not effect at all.

Weishaar · Answer

Did you ever remedy this? Having the same problem

Jonacar · Answer

Yeah so, I contacted them again (been a while already) and they just sent a guy to my place (for free) to change the case from the laptop. I changed it to black to avoid it getting dirty as fast, and I do recommend that change. Regardless, they did tell me that they have a new material that makes it harder to get dirty and well.. it is somewhat true. Partially works, just do clean it regularly else its gonna be the same.

Weishaar · Answer

I appreciate the response. I also contacted them and they are sending a technician over to replace the palm rest as well. I was relieved that Dell was ready and willing to replace it free of charge and without putting up a fight about it (Thank you Dell and Alienware, I was pleasantly surprised) ... I am going to grab a d-brand skin so this won't happen again.

A51-06 · Answer

So there is a way to remove the stain but it removes the clearcoat covering (voiding the warranty) so I wouldn't recommend it.

That used nail polish remover (voiding the warranty) but the only real way is to upgrade to the m17 R3 and M15 R3 shells for the casing as I've personally experimented with the shell coverings on the R2 and R3 models and found out the newer ones are much harder to get darker or yellowish stains on because they fixed the clear coat issue.

The same applies to the black panel for the R2 as it also stains pretty badly after a while like the lunar white but if you have the R3 no worries.

Alienware

m17 R2, Cleaning

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