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AlienwareM15R3

2 Intern

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22 Posts

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August 11th, 2025 03:35

re: m15 R3, new drive, can’t restore Windows 11 to the factory state

I have the following problem. On my Alienware m15 R3 laptop, the original storage drive has failed, and I can no longer restore Windows 11 as it was from the factory, with all the preinstalled Dell applications and the Alienware desktop wallpaper. I also want the Alienware Command Center application to work properly.

In short, I can’t install Windows 11 so that it looks and works exactly like it did from the factory — with all the preinstalled apps and the Dell-provided wallpaper. Please, I am asking for your help. How can I do this?

I tried installing Windows 11 using SupportAssist OS Recovery, but it only installs a clean version of Windows 11. I want the installation to be exactly like it was from the factory, with all the preinstalled applications and the wallpaper from Dell.

This conversation has been merged. Please refer the main conversation:

m15 R3, new drive, can’t restore Windows 11 to the factory state

anne_droid

5 Practitioner

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1.5K Posts

August 11th, 2025 09:36

AlienwareM15R3

2 Intern

 • 

22 Posts

August 11th, 2025 12:01

@anne_droid​ 

I have a problem with my Alienware m15 R3 laptop. The original storage drive failed, and now I can’t restore Windows 11 to the factory state — with all the preinstalled Dell applications and the Alienware wallpaper.

I want Windows 11 to be exactly like it was when I first bought the laptop, including the Alienware Command Center working properly.

I tried installing Windows 11 using SupportAssist OS Recovery, but it only installs a clean version of Windows without the Dell apps and settings.

Please help me — how can I install the system exactly like it was from the factory?

AlienwareM15R3

2 Intern

 • 

22 Posts

August 11th, 2025 12:35

I have a problem with my Alienware m15 R3 laptop. The original storage drive failed, and now I can’t restore Windows 11 to the factory state with all the preinstalled Dell applications and the Alienware wallpaper.

I want Windows 11 to be exactly like it was when I first bought the laptop, including the Alienware Command Center working properly.

I tried installing Windows 11 using SupportAssist OS Recovery, but it only installs a clean version of Windows without the Dell apps and settings.

Please help me how can I install the system exactly like it was from the factory?

Note: This comment was created from a merged conversation originally titled Re: m15 R3, new drive, can’t restore Windows 11 to the factory state

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