x16 R1, sudden BSOD's

In the other forum areas, owners are reporting similar and it was Support-Assist causing it. IIRC, they are uninstalling part of it or all of it.

Do you see it or do you need help finding the threads? Like here:

https://www.dell.com/community/en/conversations/supportassist-for-pcs/xps-15-9530-bsod-criticalprocessdied-caused-by-dellsupportass-supportassist-remediation-55160/6a0010e052786a36cb345dcc

Hello @JerryB2305, thank you for bringing your inquiry to our community forum.

I apologize for any inconvenience the machine has caused over the past couple of days and would like to assist you in finding a resolution.

Please note that more than 50% of BSOD issues are caused by something within the Windows operating system.
To get started, could you please confirm the following:

1. Check if "Dell SupportAssist Remediation" is installed, and if so, which version is being used.
   You can check this by going to Control Panel > Programs and Features > View all programs.
   
   
2. Make note of the date and time of any recent or future BSOD incidents, as this will help with troubleshooting.
   
   
3. Once you have a timestamp, we can review the Reliability Monitor to identify any potential software conflicts.
   Here is a guide on how to use this Windows native tool:
   https://www.dell.com/support/kbdoc/en-us/000178177/how-to-use-windows-reliability-monitor-to-identify-software-issues 

Please @ me once you have collected the requested information so I can provide the next best steps.

#IWork4Dell

Hi All,

thanks for the information, teh alienware Supportassist Remediation is version 5.5.15.2, BUT it was updated on may 31st. (when the issue started).

i have checked Reliability Monitor and see the crashes / problems. There is not much info, same as in the eventlogs and there are no DMP files. What i do see in the remediation tool is a lot of events related to audio  / sound drivers.
And, also, the laptop did not crash anymore from about 13:30 CET.

Hey @JerryB2305,

Thanks for getting back to us. The version installed should not have any compatibility issues however, can we still have that updated to the latest revision? 5.5.16.1
Dell SupportAssist OS Recovery Plugin | Driver Details | Dell US

Any stop code generated--Is it the same or dynamic?

Have you run a hardware diagnostic using our tool? (ePSA) 
Here's how to do so
How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer | Dell US

Also with no dump files, or event logs it is a bit more difficult to pinpoint the culprit. If none of these suggestions resolve the issue, a windows reinstallation is what I'd recommend. 

Alex S.
#IWork4Dell

Hi All,

well, i spoke to soon, it crashed again this morning, i did some diggen and found not much more. i uninstalled the supportassist remediation tool to see if that helps.

the preboot diagnostics i ran, that found no issues, same with the online tool

Hey @JerryB2305,

I'm sorry to hear the issue is still ongoing. If it persists after uninstalling the program, and there have been no recent hardware changes, either internal or external, I recommend reinstalling Windows.

Please refer to the "Reset your Windows operating system" section here:
Repair and Restore your Computer Using SupportAssist OS Recovery

Best, 

Alex S.

Hi All,

After the uninstall of the Dell tool, the issues are solved. No more crashes. Thank you for all your help.

Jerry

https://www.dell.com/community/en/conversations/alienware/aurora-16x-ac16251-bsods-and-kernel-pool-corrupted-0x1e-0x3b-0x7e-0xc0000005-during-idlebackground-activity-on-core-ultra-9-275hx/6a42b880e2a46e7a5aed9b63

If you get another crash the issue is actually in windows. Check out my forum. It is a bug deep within windows kernel. You may not even notice the crash.

Thanks for the info, i did not have any noticeable crashes anymore, what i do have is when the system wakes up, it really laggy and slow for 5 minutes. When i restart of do a fresh boot i have no issue.

I think, but did not investigate that it has something to do with the ssd. when i had the crashes, it tries to do a PXE boot, so no HDD found. but i will manage for now.

Maybe i will replace the disk, or if it gets really bad, go for a new machine