On 2/7/13 I ordered an Alienware x51 that was listed on the alienware website as "ships next business day". The setup I ordered was as is, no configuration changes. I picked next business day shipping and my "estimated delivery date" was 7-11-13. This was fine as I ordered it on a Thursday. On my "estimated delivery date" I received an email saying that my computer had been delayed and I would receive it on 7/14/13. I waited. On that "estimated delivery date" I received another delay, this one saying 2/19/13 was my new estimated delivery date. Well, today is 2/18/13 and I call the "customer service line" and give them my Service Request Number. I had a simple question, would my computer be shipped today or would it be delayed again? The agent told me that no one in the company could tell me whether or not it would ship today, that if there was another delay I would be informed about it TOMORROW. The day I'm suppose to receive my computer. 

I have already missed a couple days of work due to these "delays" as I have to be home to pick up the shipment. I find it hard to believe that there isn't a single person I can talk to that knows whether or not my computer will or will not actually be shipping today. Nobody has been able to tell me why my computer keeps being delayed, or whether or not a second, separate alienware I purchased will also be delayed. All in all this has been an incredibly frustrating experience.