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hc_chow

updated

10 years ago

H

hc_chow

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1 Message

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18626

May 25th, 2016 23:00

Dell credit card authorization issue

I ordered three items from Dell. They sent me emails for two of the orders telling me the credit card company didn't authorize two of the payments and to contact the bank. The bank says they authorized all three of the payments and it's Dell issue.  The most expensive item was the one that Dell put through.  I had this issue once before where Dell cancelled an order saying the credit card company didn't authorize the payment but when I contacted the credit card company they confirmed it was authorized.  In that case I spent over 3 hours on the phone talking to 4 different people before just giving up on the order.  I've never had this problem with any merchant thinking the transaction wasn't authrized when the bank says it was. I've bought thousands of dollars of items from Dell and until this year, I never had this issue. So frustrating...  Has anyone else had this issue?