Have not received refund

You said Credit Card. Can you just call them up and ask for a charge back?

Sir,I am facing the same issue.They say that they have refunded,but its not reflected in my account.What did u do??pls help me

I had bought a Dell refurbished XPS And upon receiving this product had missing hardware and the front of the face was detached it looks like somebody just threw it in the Box I called dell and told them that it was overheating it was missing an exhaust fan and it was not the right graphics card that I ordered matter fact it came with no graphics card Just the regular CPU built in graphics on board whatever you want to call it I return this product it's been well over 14 days and I have heard nothing back I have left messages I have called and no response on nothing I am a well respected customer always made my payments on time and bought plenty of stuff from Dell I am about done matter of a fact I ordered a Alienware that came with a damaged 3090 graphics card They sent me another one and had me swap it out now I ordered a A brand new XPS and I'm about to send it back it's supposed to arrive tomorrow and I'm about to refuse it and send it back and just wash my hands of Dell and be done I am very upset this is crazy and if they think for one minute I am going to make a payment on a machine that should have been refunded when they received it after their time of 14 days that they state they are crazy I will hire a lawyer Hopefully somebody will answer to this and give me some help of peace of mind because this is just crazy And it seems like half the time when you call them none of them can understand you I am done buying from del refurbished certified supposedly that is incorrect this is the 2nd unit I have ordered and it has been mest up or missing parts or just looks like it was thrown in a Box and not give 2 cares about what they are sending me 

Contact Dell Outlet directly if you purchase it there or contact the actual seller. This is a user to user tech forum.