No, you can't contact the manufacturer -- which is in China, as it is with HP.
If you need a system immediately, order one that is "ready to ship" or from a source that has the system you want in stock -- otherwise, you will need to wait until the system is built. You haven't mentioned what system you've ordered, but there are global shortages of all sorts of chips, mostly centered around graphics processors.
When you placed the order, you should have received an estimated ship date -- on some systems, the wait time is indeed 30 days or longer.
I ordered the Alienware r14 and the estimated shipping date is July 26th, today is 23rd and still shown status of about to enter production. I know there’s a global shortage to the chips, but it’s really disappointed when things are getting excesses to what you expected.
The order is experiencing part shortage and we’re trying to release/ship the order by Jul 29th, but these dates are estimated only and may push further depending upon fulfilment of the product.
Once the order is placed, depending on the availability for parts, logistics, the product progresses in various stages
I placed an order a month earlier than you, still have not received mine too. HORRIBLE! If they know they have "Shortages" they need to inform customers, not just take simply take orders and lie about delivery dates. So we then can decide whether to proceed or find other alternatives.
ejn63
10 Elder
•
30.7K Posts
0
July 23rd, 2021 09:00
No, you can't contact the manufacturer -- which is in China, as it is with HP.
If you need a system immediately, order one that is "ready to ship" or from a source that has the system you want in stock -- otherwise, you will need to wait until the system is built. You haven't mentioned what system you've ordered, but there are global shortages of all sorts of chips, mostly centered around graphics processors.
When you placed the order, you should have received an estimated ship date -- on some systems, the wait time is indeed 30 days or longer.
speedstep
9 Legend
•
47K Posts
0
July 23rd, 2021 10:00
@Mingxxxxxs
Find information about your Dell Order Support on topics such as Order Status, Shipping, Delivery, Cancelations and Returns.
https://www.dell.com/support/contents/en-us/article/esupport-order-support/frequently-asked-questions
I am not dell and do not work for dell.
Personal information here like order numbers and service tags etc is not allowed.
End users do not have access to the database.
The forum is not contact with DELL support or service.
Mingxxxxxs
5 Posts
0
July 23rd, 2021 11:00
I ordered the Alienware r14 and the estimated shipping date is July 26th, today is 23rd and still shown status of about to enter production. I know there’s a global shortage to the chips, but it’s really disappointed when things are getting excesses to what you expected.
DELL-Cares
Moderator
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27.6K Posts
0
July 23rd, 2021 13:00
HI,
I'm sorry to know abou your order.
Could uou provide the registered owner's name ? I'l have it cheked.
-Susanna
Mingxxxxxs
5 Posts
0
July 23rd, 2021 13:00
.
DELL-Cares
Moderator
•
27.6K Posts
0
July 23rd, 2021 14:00
Thank you for replying
The order is experiencing part shortage and we’re trying to release/ship the order by Jul 29th, but these dates are estimated only and may push further depending upon fulfilment of the product.
Once the order is placed, depending on the availability for parts, logistics, the product progresses in various stages
-Susanna
muhammadazmn
4 Posts
0
July 26th, 2021 23:00
I placed an order a month earlier than you, still have not received mine too. HORRIBLE! If they know they have "Shortages" they need to inform customers, not just take simply take orders and lie about delivery dates. So we then can decide whether to proceed or find other alternatives.
Mingxxxxxs
5 Posts
0
July 28th, 2021 12:00
What is your current order status? It’s still on the same page as pre production stage?