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zh312756838
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March 30th, 2026 09:59
Return request unavailable – “Return/Replace Items” button greyed out
I received the product on March 25 (5 days ago), but I noticed that a new version (with a new CPU and screen) was released on March 20. Therefore, I would like to return this one and purchase the new version.
However, the “Return/Replace Items” button is greyed out and shows the message: “Not available at this point in the order process.”
Has anyone experienced this issue or knows how to proceed?
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Posted March 30th, 2026 10:28
@DELL-Cares Hi, many thanks for your relpy! but how to send the private message? I can not find the icon on my page.
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Posted March 31st, 2026 15:05
I have some issues related to my order number that need to be handled by the forum moderators. They asked me to send them this information via private message, but I don’t know how to do that because there is no option to send a private message in my interface. What should I do?
Note: This comment was created from a merged conversation originally titled How to send Private Message0
March 31st, 2026 13:52
Hi,
Thank you for writing to Dell.
I see this is with regards to order query and private message.
We are here to help you.
Kindly, reply to my message, we will be able to continue the conversation accordingly.
DELL-Cares
Moderator
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27826 Posts
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Posted March 30th, 2026 10:03
Hello,
Thank you for contacting Dell.
To assist you further, please private message the following details:
Order number
Full name
Email address
Phone number
Once we receive this information, we will review your query and get back to you promptly.
Best regards,
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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