1 Rookie
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5 Posts
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81
March 30th, 2026 09:59
Return request unavailable – “Return/Replace Items” button greyed out
I received the product on March 25 (5 days ago), but I noticed that a new version (with a new CPU and screen) was released on March 20. Therefore, I would like to return this one and purchase the new version.
However, the “Return/Replace Items” button is greyed out and shows the message: “Not available at this point in the order process.”
Has anyone experienced this issue or knows how to proceed?
DELL-Cares
Moderator
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27.6K Posts
1
March 30th, 2026 10:03
Hello,
Thank you for contacting Dell.
To assist you further, please private message the following details:
Order number
Full name
Email address
Phone number
Once we receive this information, we will review your query and get back to you promptly.
Best regards,
zh312756838
1 Rookie
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5 Posts
0
March 30th, 2026 10:28
@DELL-Cares Hi, many thanks for your relpy! but how to send the private message? I can not find the icon on my page.
zh312756838
1 Rookie
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5 Posts
0
March 31st, 2026 15:05
I have some issues related to my order number that need to be handled by the forum moderators. They asked me to send them this information via private message, but I don’t know how to do that because there is no option to send a private message in my interface. What should I do?