On May 1 I contacted dell chat support to order a replacement fan for my laptop. I did not specify what fan needed replacement, but he responded with the part "fan specs :ASSY,FAN,CPU,35/775" and "part number :TJHF2". I trusted that he had given me the correct replacement part. I came my address and contact information and was told, "i have sent a request to the concetn team for a quote you will receive an email in 30 to 45 mins from now".

I waited for hours for the email, but it never came to I contacted dell support chat again and spoke to another agent. I asked if the quote was ready. He responded, "Your quote is not approved yet. You will receive a call back once the quote is ready", so I asked when it would be and was told "Usually, it takes 24 business hours"

I did not receive my quote by May 7th, so I once again contacted dell support chat. By this point I had done more research and realised that dell was going to send me the wrong part. I needed a new GPU fan not a CPU fan. The agent sent me a picture of the fan to help me select the correct one. This time I was able to get an immediate quote for the price, but they could not order it for me because "As there is a software update with the tool we use. And this may take another 20 minutes. Once done, I will send you an email with the final price and the quote number". She sent me that email stating, "As of now we have a software update for our tools hence we are unable to process the order. However I have forwarded the request to my manager and once he creates a quote for the item I will email you. You can reply back to this email if you have any questions or queries.

Sometime later that same day, I received a call from the manager. He stated he would order the part. I gave him my shipping information and my credit card number. During the call I got a notification from my bank indication that dell had charged me for the part. He said that my order information would be emailed to me.

I continued waiting until may 15th. I did not get my part of the order information. I emailed the agent from the May 7 correspondence and asked if she knew about what happened to the part I ordered. I did not receive a response.

on May 21 I contacted dell support chat again asking about my part. I described the problems I had been having ordering the part and gave him the last chat log I had. He stated "I am from the sales team US consumer, with the session id or the email address I am not able to pull out the order or the detalils of that. I would recommend you to speak to the customer service about the same, I can help you with the link as well,"

I spoke with customer service on the phone, but they could not really figure out what was going on. He did say that the manager I spoke to would phone me back in two hours to discuss the situation and order my product again. As of today no one from dell has contacted me back.

I have never experienced such horrendous customer service in my life. I wanted my part but there is no point in dealing with dell customer service. Any suggestion on what I can do?