Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. If already out of warranty, click here for the Dell out of warranty offering.
I already did this. They told me that it is a software issue and I don’t have support for software problems. I can pay to have someone look at the issue but after looking online, I can’t see lots of people with same issue. No reason to pay for a known problems with Dell laptops.
DELL-Jesse L
Moderator
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17.9K Posts
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February 23rd, 2026 12:59
Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. If already out of warranty, click here for the Dell out of warranty offering.
BDWhittak
1 Rookie
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2 Posts
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February 23rd, 2026 15:22
I already did this. They told me that it is a software issue and I don’t have support for software problems. I can pay to have someone look at the issue but after looking online, I can’t see lots of people with same issue. No reason to pay for a known problems with Dell laptops.