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August 28th, 2021 01:00

Black screen on startup

Hi there! When I turn on my dell inspiron 3275 aio series, it shows nothing and is just blank until I press the tiny reset button underneath the power button then it starts the white, red, green and blue cycle. I have tried the F4,  F2,  F8, and F12 options but nothing seems to work. Any help please? I run on windows 10 and I still used the desktop 2 days ago

11 Legend

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47K Posts

August 29th, 2021 16:00

@DifferentSun 

Your drive may be bad but your windows is definitely corrupted. New Drive WINDOWS install media is recommended.  Since 10 is soon to go away I recommend getting a USB flash Drive because you do not have an optical drive

Windows-English-Flash-Drive/dp/B075RM5BHV/

 

https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-2-5-Inch/dp/B07D99S8Z7/

inspiron 3275 aio is difficult but not impossible to replace hard drive.

https://www.dell.com/support/home/en-us/product-support/product/inspiron-22-3275-aio/docs

 

inspiron-22-3275-servicemanual

inspiron-22-3275-aio_service-manual_en-us.pdf

The procedures in this document may require the following tools:

  • Phillips screwdriver #1
  • Plastic scribe
  • Easel Stand
  • Pedestal stand
  • Stand must be removed then Back cover must be removed then caddy with the 2.5 drive removed. Use one hand to stabilize your computer, and use another hand to pull the back cover from the center to lift it off the display assembly base.

COVER.JPG

 

 

 

 

3275 hdd.jpg

 

 

 

11 Legend

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15.7K Posts

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81K Points

August 28th, 2021 05:00

Try clear CMOs by reset jumper on motherboard.  You need to know how to access mobo safely by d/c power cord, draining all residual power by pressing power button for 15 sec, grounding fingers on chassis. Move blue jumper to adjacent empty 2 pins for 15 sec, move jumper back.

redxps630_0-1630153447747.jpeg

 

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45.2K Posts

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172.6K Points

August 28th, 2021 17:00

@DifferentSun   What color is the PC's power button and is it steady or blinking? If blinking, count the blinks which are an error code.

Try connecting a TV or external monitor to the HDMI-OUT port on rear of PC and then reboot.  That might help you pin down the source of the problem. And, if nothing else, might be a workaround to let you use the PC and then back up all your personal files asap...

August 29th, 2021 04:00

I don't know if this would help but I have my cousin over and he said he saw it doing an automatic repair and he cancelled it. And it was after that I tried to turn my desktop on.

August 29th, 2021 04:00

@redxps630 I haven't been able to try this yet but as soon as I do I'll get to you

August 29th, 2021 04:00

@RoHe it blinks an amber colored light at the power button. Three times at intervals and just kept on blinking

 

12 Elder

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45.2K Posts

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August 29th, 2021 14:00

@DifferentSun   According to the manual, 3 blinks = System board, chipset failure.

So definitely try clearing BIOS by removing the motherboard battery and pressing/holding power button for ~30 sec as was suggested. Then reinstall the battery - probably good time for a fresh CR2032 3-volt coin cell (~$2). Check the manual for details about removing/replacing the battery.

11 Legend

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47K Posts

August 29th, 2021 16:00

@redxps630 

@RoHe 

Cmos battery is not a fix for corrupted damaged hard drive. I have never seen automatic repair work or solve this issue ever.

There is MUCH LESS To do by replacing the hard drive than tearing it down to get at the CMOS Battery. If new battery is needed they are not expensive.

https://www.amazon.com/dp/B07GN8ZYZR

@DifferentSun  try the drive with reinstall media first.

Either way you will have to remove the stand then the back cover to get to the drive.  Cmos battery is further buried under other metal covers and not easily replaced.  See the links to the service manuals in my previous posts.

3, 4       3 blinks followed by a short pause, 4 blinks, long pause, then repeats Storage Subsystem failure

Possible storage device configuration in progress or storage subsystem failure. narrow down the issue by removing the storage on motherboard to determine which one failed.


3, 5     3 blinks followed by a short pause, 5 blinks, long pause, then repeats Memory configuration or incompatible error

Memory subsystem configuration activity is in progress. No memory modules were detected.narrow down the issue by removing one by one
the memory on motherboard to determine which one failed.



COVER.JPGBoard Cover.jpg3275 hdd.jpg

 

August 30th, 2021 03:00

@speedstep This seems to be the problem according to the technician I asked. So he'll come around later this week to get it fixed up. Thanks for your help and concern  

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