4 amber 1 white

Question

Greetings, I recently encountered a 4 amber 1 White blinking code in my dell g5 5500. I was playing Ark at the time on a flat surface because I was just testing fps. After testing, as I close my laptop I saw the 4/1 light blinking near my charging port. I quickly re opened my Laptop as soon as I saw it was a battery problem. Once my Laptop is open, I went into the my dell app to check my battery's health. It was stated excellent although I was experiencing the 4/1 lighting. After a while, it went away and my battery is charging again. Can anyone please explain why this happened? I almost had a heart attack because I needed the laptop for school.

DELL-Cares · Answer

Welcome to Dell Social Media Support for Technical and After Sales inquiries.

Please share the Service Tag / Express Service code / Order Number via Direct / Private message in the text format for which you need assistance.

Mary G · Answer

Batteries don't last very long now but most recent models can run with the battery removed and only the adapter connected and plugged into an outlet. Makes the laptop a desktop replacement. If your model's 1 yr warranty is still in effect, contact Dell for a replacement. Batteries are warrantied for one year of normal use. More info-- FAQ - Laptop battery articles - Dell Community

The battery meter is not accurate when the laptop is plugged into an outlet.

Jeyyssii · Answer

Thank you for the insight, I reopened my laptop today and the dell app still says the battery is at excellent health. I also usually don't exceed 70C in temps. Is there a chance this will happen again in the future? I live in the Philippines so it's hard to get parts from Dell.

Jeyyssii · Answer

Greetings, I have just recently arrived from my departure. Where can I access the private messages?

Inspiron

4 amber 1 white

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