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August 17th, 2021 10:00
Boot Error
My laptop isn't starting. I have tried Legacy and UEFI mode. I ran the diagnosis and everything is good except my hard drive. But it was working fine just few hours ago.
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Unsolved
1 Message
0
368
August 17th, 2021 10:00
My laptop isn't starting. I have tried Legacy and UEFI mode. I ran the diagnosis and everything is good except my hard drive. But it was working fine just few hours ago.
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ejn63
12 Elder
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31K Posts
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153.6K Points
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August 17th, 2021 10:00
Your hard drive has failed.
While you can try: Unplugging the system, disconnecting the battery from the system board, and then removing and reinstalling the drive to see if it's then seen by the system,
More likely: the drive is toast and will need to be replaced, and the OS and applications reloaded, followed by restoring whatever data you have backed up elsewhere.
U2CAMEB4ME
6 Operator
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6.2K Posts
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August 17th, 2021 10:00
Welcome to the Dell Community @Trayaksh
Looks like it is time to replace the hard drive.
To better assist you, the members and I would need the exact model number of your laptop/desktop???
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...
Power-on the system and start tapping the F2 key to enter System Setup.
Hold down the” Windows “key and tap the “R “key.
Then type msinfo32 and hit enter.
Best regards,
U2
AdrianG001
6 Operator
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4K Posts
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August 20th, 2021 03:00
Perform a hard reset.
For Dell laptops with removable batteries, see the User Guide for your Dell laptop for step-by-step instructions to safely remove the battery.